Senior Service Desk Engineer (3rd Line)

We\’re Hiring: Senior Service Desk Engineer | Remote (UK) Join a fast-growing, modern MSP delivering secure, cloud-first network and infrastructure solutions to major enterprise and public sector clients. We’re looking for a Senior Service Desk Engineer with strong L2/L3 networking experience (CCNP-level), solid troubleshooting skills, and exposure to technologies like Cisco, Fortinet, Zscaler, and SD-WAN. This is a remote UK-based role with occasional on-site visits. What you’ll do: ✅ Resolve complex incidents and service requests ✅ Support enterprise-grade network/security platforms ✅ Collaborate with internal teams and mentor junior engineers ✅ Contribute to projects and 24/7 on-call support rota What you’ll bring: ✔️ Hands-on experience with network/security vendors ✔️ Strong customer service and communication skills ✔️ Desire to grow with a cloud-first, high-performance team What we offer: £35–45K salary on call bonus & benefits 100% remote flexible work 25 days holiday birthday off Tech certifications career progression Private healthcare & more Apply now to join a modern MSP doing things differently.41bf1e1f-b16b-4260-a40a-17c77a06fd15