At a Glance
- Tasks: Lead the Reception and Nights Teams to deliver exceptional guest experiences.
- Company: Join the Mercure Newcastle George Washington Hotel, part of a global hospitality network.
- Benefits: Enjoy free meals, hotel discounts, and a pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a Heartist® and make a positive impact on guests and the environment.
- Qualifications: Previous leadership experience in a hotel and strong interpersonal skills.
The predicted salary is between 31500 - 38500 £ per year.
The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne and Sunderland. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.
We need people like you. Reliable people who speak with a smile and deliver a warm welcome. At The Mercure Newcastle George Washington Hotel, we respect our staff for what they are: individuals and team players whose skills make us one of the world’s top companies. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
As Front of House Manager, you will be an ambassador of the brand and the property, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and operating results. We are looking for an inspiring Front of House Manager who will lead our Reception and Nights Teams. The ideal candidate will have management experience within a hotel Reception team or similar, being able to motivate, delegate tasks and effectively manage a team. Customer service will be at the forefront of all tasks undertaken within the role with guest expectations consistently being exceeded.
The Front of House Manager will ensure:
- Guest expectations are exceeded from the booking process through to check out
- Continual development of the Receptionists, Nights Teams and the Reception Supervisor
- Attention to details in every task undertaken
- Act as Guest Relations Manager - the main referral point for complaints after the informal stage with our Duty Managers, and responsible for inspiring excellent guest service scores, reporting on and responding to feedback reviews.
- Review and respond to guest online feedback and reviews, highlighting any issues to the relevant department head and senior management
- Attendance in daily and weekly management meetings and generate guest service index reports for the Deputy General Manager
- Promote the brand and ensure all brand essentials and standards are in place and executed consistently.
- Ensure full compliance with operating controls and legislation when on duty.
- Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input.
- Develop relationships within the local community.
In return we will give you the following benefits:
- Free meals on duty
- Access to a pension scheme
- Hotel discounts worldwide
Your experience and skills include:
- Previous experience in a leadership role within a similar hotel brand
- Passionate to grow and develop self and others
- Strong relator with ability to build relationships
- Strategic, creative and able to communicate effectively
- A proven leader who is able to inspire others
- Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
You will live the brand by:
- Creating and nurturing local experiences for all our guests.
- Fostering awareness of the range of services available in the property.
- Engage the team in unique activities to network wider than their own departments.
Leading a team of eight at varying levels of personal development and ambition. This team is the most critical in ensuring the best experience for our overnight guests and the Front of House Manager role is part of the senior leadership to build the reputation of the entire business.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Front of House Manager (Reception and Nights) in Washington employer: Fairmont Hotels & Resorts
The Savoy offers an exceptional work environment for a Junior Sous Chef, where culinary creativity meets luxury hospitality in the heart of London. With a strong emphasis on employee development, you will have access to training opportunities and a supportive team culture that values collaboration and excellence. Enjoy competitive benefits and the unique experience of working in one of the world's most prestigious hotels, where your contributions directly enhance the dining experience for colleagues and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager (Reception and Nights) in Washington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont Hotels & Resorts
Don't be shy about reaching out to Fairmont Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager (Reception and Nights) in Washington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
