Fairmont Gold Manager in Southampton

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Fairmont Gold Manager.The Fairmont Gold Manageris responsible forthe overall success of the Fairmont Gold floor, ensuring a seamless “hotel-within-a-hotel” luxury experience for guests. Reporting to theAssistantDirector,Roomsthis role requires a confident, service-driven leader who elevates guest satisfaction, develops a high-performing team, and ensures operational and financial excellence.

Key Responsibilities

Strategic Leadership & Business Development

Develop and execute strategies to enhance the Fairmont Gold experience and drive revenue growth

Align departmental goals with broader hotelobjectives, including upselling, loyaltyengagementand market positioning

Champion the Fairmont Gold brand andmaintainstrongvisibility internally and externally

Guest Experience Excellence

Oversee all guest touchpoints—pre-arrival,arrival/departure, concierge,and theFairmont Gold Lounge—to deliver highly personalized luxury service

Cultivate strong relationships with VIP, repeat, and long-stay guests

Address guest concerns promptly and thoughtfully, ensuring recovery actions that reinforce loyalty

Ensure Fairmont Gold lounge ambiance, amenities, and F&B offerings consistently reflect Fairmont Gold standards

Lead dailyFairmont Goldoperationswith a focus on efficiency,consistency, and seamless guest flow

Manage budgets, cost controls, inventory, and Fairmont Gold P&L performance

Ensure compliance with SOPs, brand standards,LQA requirements,and the Collective Bargaining Agreement

Build strong partnerships with Housekeeping, F&B, Reservations, Engineering,Leisure &Recreationand other key stakeholders to ensure coordinated service delivery

Leadership, Coaching & Team Developmentt

Lead, inspire, and mentor the Fairmont Gold team to deliver elevated, guest-firstservice

Conduct briefings, ongoing coaching, and performance evaluations that support growth and engagement

Manage performance constructively through Progressive Corrective Action and Coach + Counsel frameworks

Cultivate a positive, engaged, and accountable work environment

Quality Assurance & Problem Solving

Proactivelyidentifyand resolve operational challenges

Ensure consistent delivery of brand standards across all touchpoints

Train and empower the team to uphold luxury service, product knowledge, and operational excellence

Use data, guest feedback, and operational insights to drive improvements and enhance satisfaction

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

Education

Degree or Diploma in Hospitality Management or related field preferred

Experience

Minimum3+ years in luxury hotel leadership, preferably with executive lounge experience.

Demonstrated ability to manageteams, operations, and budgets

Experience working within unionized environments is an asset

Strong leadership presence with excellent interpersonal and decision-making skills.

Ability to thrive in a fast-paced environment while managing multiple priorities

Exceptional communication, collaboration, and organizational skills

Proficiencywith hotel systems and operational technology.

Fluency in English;additionallanguages are an advantage.

Flexible to work various shifts, including weekends and holidays

Personal Attributes, Culture & Values

Embrace the Fairmont brand promise and luxury in your role and in all your interactions.

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized

Drive top performance to achieve exceptional results

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities forgrowth and development, mentorship, and international mobility
• Health insurance, retirement savings plans
• Wellness programs
• Worldwide travel discountsand preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded inrespect, teamwork, and professional development

Our Values

Respect:We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging:We celebrate our differences. We support each other and we always stand together. Empowerment:We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity:We build trust through mutual respect and being authentic.

Our team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.