At a Glance
- Tasks: Deliver five-star experiences and lead the Spa Reception team.
- Company: Fairmont St. Andrews, a luxury 5-star hotel in Scotland.
- Benefits: Free annual stay, discounts, wellbeing support, and staff events.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Experience in hospitality, strong communication, and leadership skills.
The predicted salary is between 28066 - 31200 £ per year.
Fairmont St.
Andrews encapsulates luxury and this experience begins and ends with our colleagues.
Fairmont St Andrews is one of Scotland’s most iconic 5‑star luxury hotels and resorts in the home of golf.
Our 213‑bedroom property is located on the outskirts of St Andrews, boasting two championship golf courses and an award‑winning spa and leisure facility.
With multiple food and beverage venues on site, including our two AA Rosette Restaurants, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we offer guests a world‑class dining and leisure experience right here on property.
Job Description
Fairmont St Andrews is looking for an exceptional Senior Spa & Membership Executive to join our award‑winning Spa & Wellness team.
As the face of Fairmont Spa & Wellness, you will deliver an elegant, seamless and genuinely personalised experience for every guest and member.
This is a fantastic opportunity for a passionate hospitality professional who thrives on building relationships, creating memorable experiences and driving commercial success.
- What You Will Be Doing
- Deliver outstanding five‑star guest and member experiences from arrival through to departure.
- Lead the daily Spa Reception operation, ensuring exceptional service standards are consistently achieved.
- Drive membership growth and retention through personalised tours, relationship building and member engagement initiatives.
- Maximise revenue opportunities through treatment bookings, retail sales, membership sales and upgrades.
- Build lasting relationships with guests and members, anticipating their needs and creating memorable experiences.
- Support, coach and inspire Spa Reception colleagues, leading by example in service excellence.
- Maintain the highest standards across reception operations, administration and guest communications.
Qualifications
- Supervisory or team leadership experience is desirable.
- A passion for delivering exceptional guest experiences.
- Excellent communication and relationship‑building skills.
- Strong organisational skills with exceptional attention to detail.
- Commercial awareness with a passion for sales and guest engagement.
- Experience using Book4Time or Opera Cloud is advantageous.
- Previous experience in a guest‑facing hospitality role, ideally within a luxury hotel or spa environment.
- Why You’ll Love Working With Us
- Free annual night stay (permanent staff)
- Big hotel discounts for you, friends & family – plus worldwide Accor perks
- Free staff shuttle, meals on duty & full access to pool, gym & classes
- Half‑price dining, spa savings & great golf/retail discounts
- Complimentary golf & gym
- Wellbeing support with VIVUP & long service rewards
- Staff events, Christmas gifts & family celebrations
- #J-18808-Ljbffr
Contact Details:
Fairmont Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Spa & Membership Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont Hotels & Resorts
Don't be shy about reaching out to Fairmont Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Spa & Membership Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
