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- Tasks: Ensure safety and security while providing excellent guest relations at The Savoy Hotel.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality since 1889.
- Benefits: Enjoy competitive salary, 31 days holiday, exclusive discounts, and wellness perks.
- Other info: Flexible roles with opportunities for career growth in a supportive environment.
- Why this job: Be part of a prestigious team creating unforgettable experiences for guests.
- Qualifications: 1-3 years in hospitality, strong communication skills, and valid SIA licence required.
The predicted salary is between 40115 - 40115 £ per year.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and a reputation for outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your Purpose: To work closely with managers and leaders across the Hotel while maintaining good public relations and Safety and Security awareness through training. To control access to Back of House areas, monitor alarms, and deal with visitors and enquiries.
Your Key Responsibilities:
- Ensure staff swipe in and out correctly, monitoring access rights and preventing unauthorised entry into the Hotel.
- Issue and receive keys, create new staff IDs, and record appropriate names and times.
- Carry out patrols of Back of House & front of house areas to ensure doors are locked or open as required and fire exits clear.
- Monitor CCTV and report any unusual activity to In-house Security for closer investigation.
- Perform bag searches of staff and contractors leaving the building, recording searches in the Log Book.
- Liaise with supervisors regarding the disabling of fire alarms during steam cleaning.
- Ensure all accidents and incidents are correctly recorded and reported, and injured persons receive first aid or hospital treatment as required.
- Monitor the Fire Alarm panel, Panic Alarm, Showcase alarm panel, and Door alarm panel.
- Ensure a correct and efficient handover at the end of shift and maintain all records and the Security Log.
- Comply with all Health & Safety legislation, using safe working practices.
Qualifications:
- 1-3 years’ experience in the Hospitality Industry.
- Outstanding communication skills, both written & verbal.
- A confident & dynamic speaker, able to communicate effectively with all levels of an organization.
- Proven organizational skills and ability to meet deadlines with quality results.
- Valid SIA Door Supervisor Licence - Essential.
- Valid First Aid Certificate – Desirable.
- Additional Health & Safety, SIA CCTV, Defibrillator or Fire Marshall / Warden training or qualifications are a distinct advantage.
What’s in it for you?
- Competitive salary and additional service charge.
- Life insurance and pension.
- 31 days of holiday (including public holidays).
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels.
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay for two at The Savoy after successful probation.
- Colleague restaurant, gym, interfaith prayer room, and wellness room.
- Laundry services and cashback for wellbeing/healthcare expenses.
- Employee assistance program and membership discounts for Virgin Active and The Gym Group.
- Cycle-to-work scheme and season ticket loan for commuting.
- Annual optician reimbursements of £100.
- Local discounts for F&B and retail.
Security Officer, The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer, The Savoy Hotel
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Savoy on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common security officer scenarios. Think about how you'd handle various situations, like monitoring alarms or dealing with visitors. We want to show that we can think on our feet!
✨Tip Number 3
Dress to impress! The Savoy is all about luxury, so make sure we look sharp for the interview. A polished appearance shows that we respect the brand and understand the hospitality industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of The Savoy team.
We think you need these skills to ace Security Officer, The Savoy Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security Officer role at The Savoy. Highlight your relevant experience in hospitality and any specific skills that match the job description, like communication and organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the hospitality industry and why you want to work at The Savoy. Mention how your background aligns with their commitment to outstanding service excellence.
Showcase Your Qualifications: Don’t forget to mention your valid SIA Door Supervisor Licence and any other relevant certifications. These are essential for the role, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at The Savoy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Role
Familiarise yourself with the specific responsibilities of a Duty Security Officer at The Savoy. Understand the importance of safety and security in a luxury hotel environment, and be ready to discuss how your experience aligns with these duties.
✨Showcase Communication Skills
As communication is key in this role, prepare examples that demonstrate your outstanding verbal and written skills. Think about situations where you effectively interacted with guests or colleagues, especially in high-pressure scenarios.
✨Highlight Relevant Experience
Bring attention to your 1-3 years of experience in the hospitality industry. Be prepared to discuss how your previous roles have equipped you with the organisational skills and ability to work independently, which are essential for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential situations you might face as a Duty Security Officer, such as dealing with unauthorised access or emergency situations, and how you would handle them.