Security Manager

Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Purpose: This position is responsible for ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

Responsibilities:

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures.
• Disseminate all information by the Management to team members.
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively.
• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; keep track of movements of staff who are classified as suspects under investigations.
• Control and direct all emergency personnel traffic in response to various unforeseen scenarios.
• Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused.
• Conduct routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for: Pocket books, Security Desk Occurrence Book, Gate Passes and Security Passes, Keys and Key Registers, Post allocation for hotel and External Security.
• Record all activities involving the Department in the Daily Security Report.
• Provide security coverage for VIP guests.
• Update General Manager on all matters of security interest affecting the Hotel and the Department.
• Always be on-call, including off-duty hours, for any emergency that may arise.
• Manage your team and prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.

Qualifications:

• Secondary / High school education or equivalent experience.
• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.
• Minimum 2 years of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• This role requires an SIA licence and the successful candidate will be subject to a satisfactory DBS check in line with hotel security standards.
• Relevant experience in a similar capacity within a hotel or facilities management environment.
• Highly organized and self-motivated, with the ability to manage multiple priorities and maintain strong attention to detail.
• Maintains a professional appearance and demeanour consistent with brand standards.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Benefits:

• Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount, Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
• 20% off food and beverage in on-site restaurants.
• Colleague restaurant.
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities.
• Competitive salary and benefits including pension.
• 28 days of holiday including public holidays.
• 1-5 days service award based on length of service.
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends.