At a Glance
- Tasks: Clean and present guest rooms to high standards while ensuring privacy.
- Company: Join Fairmont St. Andrews, a luxury 5-star hotel known for its stunning location and exceptional service.
- Benefits: Enjoy competitive pay, staff discounts, free meals, and access to gym and spa facilities.
- Other info: Shifts include days and weekends; must be eligible to work in the UK.
- Why this job: Be part of a dynamic team that values guest experience and offers growth opportunities.
- Qualifications: Previous cleaning experience is a plus; strong organisational skills and reliability are essential.
The predicted salary is between 24000 - 33600 £ per year.
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
At Fairmont St Andrews, our Housekeeping team plays an incredibly important part in creating the five-star experience our guests know and love. We are looking for friendly, hardworking and detail-focused Room Attendants to join our Housekeeping team and help ensure our guest bedrooms are beautifully presented, spotlessly clean and ready to welcome our guests. Whether you're experienced in Housekeeping or looking to begin your career in hospitality, we'll give you the training and support you need to succeed.
What You'll Be Doing
As a Room Attendant, you'll take pride in creating a welcoming and comfortable environment for every guest. Your responsibilities will include:
- Cleaning and servicing guest bedrooms and bathrooms to our five-star Fairmont standards.
- Ensuring rooms are beautifully presented and fully prepared for arriving and staying guests.
- Replenishing guest amenities, linen and supplies.
- Maintaining excellent standards of cleanliness and presentation throughout your allocated areas.
- Responding to guest requests in a friendly, professional and discreet manner.
- Reporting any maintenance issues, damage or lost property through the appropriate channels.
- Working closely with your Housekeeping colleagues and other departments to provide a seamless guest experience.
- Being knowledgeable about the resort, its facilities and services so you can assist guests when required.
- Supporting and welcoming new colleagues as they learn our Housekeeping standards.
- Following all Health & Safety, hygiene and hotel procedures.
- Taking pride in ensuring our guests always come first.
Qualifications
Who we're looking for
You don't necessarily need previous Housekeeping experience - what's most important to us is your attitude, reliability and willingness to learn. This is a role which will include competitive salary
You’ll Be Someone Who
- Takes pride in their work and has great attention to detail.
- Enjoys working as part of a friendly and supportive team.
- Is reliable, organised and able to manage their time effectively.
- Has a positive and helpful approach.
- Understands the importance of discretion and respecting our guests' privacy.
- Is comfortable working in a busy and physically active role.
- Is passionate about providing an excellent guest experience.
Additional Information
Why You’ll Love Working With Us
- Free annual night stay (permanent staff)
- Big hotel discounts for you, friends & family - plus worldwide Accor perks
- Free staff shuttle, meals on duty & full access to pool, gym & classes
- Half-price dining, spa savings & great golf/retail discounts
- Complimentary golf & gym
- Wellbeing support with VIVUP & long service rewards
- Staff events, Christmas gifts & family celebrations
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Room Attendant employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service and a colleague-centric culture that prioritises employee well-being and development. With competitive salaries, extensive benefits, and opportunities for career advancement within the Fairmont group, working at The Savoy not only offers a chance to be part of a historic institution but also to thrive in a dynamic and supportive environment that values innovation and excellence in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the Fairmont St. Andrews brand and its values. Understanding their commitment to luxury and guest experience will help you align your approach during interviews and interactions.
✨Tip Number 2
Highlight any previous experience in hospitality or cleaning roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments and multi-tasking. Think of specific examples from past jobs where you successfully managed time and responsibilities, as this is crucial for a Room Attendant.
✨Tip Number 4
Show enthusiasm for personal development and learning new skills. Mention any relevant training or certifications you have, as well as your willingness to participate in on-the-job training offered by the hotel.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise your organisational skills, reliability, and any previous customer service experience to align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Fairmont St. Andrews that attract you, such as their commitment to luxury service and guest satisfaction.
Highlight Relevant Skills:In your application, focus on skills that are crucial for a Room Attendant, such as time management, attention to detail, and the ability to work both independently and as part of a team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice the little things that make a big difference in guest satisfaction. Share specific examples from your past experience where your meticulousness led to positive feedback.
✨Demonstrate Team Spirit
Working as part of a team is essential in this role. Be prepared to discuss how you collaborate with others and contribute to a positive work environment. Mention any experiences where teamwork helped you overcome challenges or improve service quality.
✨Emphasise Your Time Management Skills
The job requires efficient time management to meet cleaning standards within allocated time frames. Discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a situation where you successfully handled multiple responsibilities.
✨Express Your Enthusiasm for Guest Engagement
Engaging with guests is key to making their stay special. Convey your passion for customer service and share examples of how you've gone above and beyond to enhance a guest's experience in previous roles. This will show your potential employer that you genuinely care about their guests.
