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- Tasks: Welcome guests, manage check-ins, and ensure a memorable stay.
- Company: Fairmont St. Andrews, a luxurious 5-star hotel in Scotland.
- Benefits: Competitive salary, staff shuttle, discounts, and growth opportunities.
- Why this job: Join a prestigious hotel and create unforgettable experiences for guests.
- Qualifications: Service-focused personality; experience with Opera is a plus.
- Other info: Enjoy regular social events and on-the-job training.
The predicted salary is between 24000 - 36000 £ per year.
Company Description: Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5‑star luxury hotels and resorts in the home of golf. Our 213‑bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award‑winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill – serving the finest Scottish steak and seafood, we are able to offer our guests a world‑class experience for dining and leisure activities, right here on property.
Job Description: Full‑time and Part‑Time contracts available! First impressions are everything! As Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
A Little Bit About What You Will Be Doing:
- Greet, check‑in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalised experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
- Ensure all guest information is correct and entered correctly
- Perform a variety of administration tasks including guest correspondence and reporting tasks
- Actively promote the Fairmont Brand through adhering to our mission statement and values
Qualifications:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Must be Eligible to work in the UK
Additional Information:
- Competitive salary
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On‑the‑job training
- Regular social events
Receptionist employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure you research Fairmont St. Andrews before your interview. Knowing about their luxury offerings and commitment to guest experience will help you stand out. We want to see that you’re genuinely interested in being part of our team!
✨Tip Number 2
Practice your greeting and check-in process! As a Receptionist, first impressions are key. We recommend role-playing with a friend to get comfortable with the flow of welcoming guests and addressing their needs.
✨Tip Number 3
Show off your personality! We love candidates who can bring a personal touch to their interactions. Think about how you can make each guest feel special and share those ideas during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Fairmont family!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Receptionist role at Fairmont St Andrews. Highlight your service-focused experience and any relevant skills that align with our luxury brand. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our fantastic team at Fairmont St Andrews.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Fairmont St. Andrews. Understand their values, mission, and what makes them a luxury brand. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Service Skills
As a Receptionist, your service-focused personality is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to provide exceptional service and create memorable experiences.
✨Practice Your Communication
Fluency in English is essential, so practice speaking clearly and confidently. You might even want to role-play common reception scenarios with a friend. This will help you feel more comfortable during the interview and showcase your communication skills effectively.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also shows that you take the opportunity seriously and are ready to represent the Fairmont brand.