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For Companies At a Glance
- Tasks: Shape our culture, drive engagement, and implement strategic HR initiatives.
- Company: Join Fairmont Cheshire, a luxury destination known for exceptional service.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Make a real impact in a dynamic luxury hospitality environment.
- Qualifications: 3-5 years in HR, CIPD qualified, and strong people skills.
- Other info: Be part of a unique team dedicated to creating unforgettable experiences.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Location
On‑site in Knutsford, Cheshire, North‑West England (not remote)
Your Purpose Will Be
We are seeking an experienced and dynamic People & Culture Manager to join our pre‑opening team at Fairmont Cheshire, The Mere. As a key member of our People & Culture department, you will play a crucial role in shaping our organizational culture, driving employee engagement, and implementing strategic HR initiatives.
Job Description
- Develop and implement People & Culture strategies aligned with the company's overall business objectives.
- Lead and manage the full employee lifecycle, including recruitment, onboarding, development, and retention.
- Foster a positive and inclusive workplace culture that promotes employee engagement and satisfaction.
- Oversee performance management processes and provide guidance to managers on employee development.
- Develop and implement training programs to enhance employee skills and promote career growth.
- Manage employee relations, addressing concerns and resolving conflicts in a fair and timely manner.
- Ensure compliance with labor laws, regulations, and company policies.
- Collaborate with leadership to identify and address organizational needs and challenges.
- Analyze People & Culture metrics and provide data‑driven insights to inform decision‑making.
- Lead diversity and inclusion initiatives to create a more equitable workplace.
- Working alongside the Director of People to manage the HR budget and resources effectively.
- Stay updated on HR trends and best practices, recommending and implementing improvements as needed.
- Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel.
Qualifications
- Minimum 3–5 years’ experience in a People & Culture or HR Manager role within a luxury hotel or premium hospitality environment.
- CIPD qualified (Level 5 minimum; Level 7 desirable) or working towards professional accreditation.
- Proven track record in talent development, employee engagement, and performance management, driving measurable improvements in service culture and colleague experience.
- Strong capability in people data analysis, workforce trends, and HR metrics, with the ability to translate insights into effective people strategies.
- Excellent communication, coaching, and influencing skills in written and spoken English; additional languages are an advantage.
- Confident working with senior leaders and executive stakeholders, providing trusted HR partnership and guidance.
- Ability to engage, inspire, and support teams within a luxury service‑led environment, balancing empathy with commercial awareness.
- Demonstrates impeccable professional conduct, discretion, and presentation, consistently upholding brand values, policies, and standards.
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on‑site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1–5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
People and Culture Manager employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Culture Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality! When you get that interview, let your passion for People & Culture shine through. Share your experiences and how they align with Fairmont's values. Remember, they want to see the real you!
✨Tip Number 3
Research is key! Dive deep into Fairmont Cheshire, The Mere’s culture and values. Understand their approach to employee engagement and think about how you can contribute to their mission. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fairmont family. Don’t miss out on this opportunity!
We think you need these skills to ace People and Culture Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the People & Culture Manager role. Highlight your experience in luxury hospitality and any relevant HR qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for creating an inclusive workplace culture and how you can contribute to our team at Fairmont Cheshire, The Mere. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on measurable achievements. Whether it’s improving employee engagement or implementing successful training programmes, we want to see how you've made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Stuff
Before the interview, dive deep into Fairmont Cheshire, The Mere's values and culture. Understand their commitment to luxury hospitality and how they create unforgettable experiences. This knowledge will help you align your answers with their expectations.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in talent development, employee engagement, and performance management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate measurable improvements you've achieved.
✨Engage with Questions
Have thoughtful questions ready for your interviewers about their People & Culture strategies and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. Fairmont Cheshire values a positive and inclusive workplace culture, so showing your authentic self can help you connect with the interviewers and demonstrate your fit within their team.
