Luggage Porter, The Savoy Hotel

Luggage Porter, The Savoy Hotel

London Full-Time 23000 - 32000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the friendly face welcoming guests and handling their luggage with care.
  • Company: Join The Savoy, an iconic hotel known for luxury and exceptional service.
  • Benefits: Enjoy competitive pay, discounts at top restaurants, and wellness perks.
  • Why this job: Experience a vibrant work culture while making memorable guest experiences.
  • Qualifications: A positive attitude and ability to work under pressure are essential.
  • Other info: Flexible shifts and opportunities for growth in the hospitality industry.

The predicted salary is between 23000 - 32000 £ per year.

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Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Luggage Porter
Department: Front of House
Inspired & supported by: Head Porter
Salary: £28,154 (including service charge)
Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You Will Be Accountable For

  • Ensuring the delivery, security and storage of guest luggage and belongings
  • Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
  • Working closely alongside the Front of House team to assist with a wide variety of guest requests
  • Always putting our guests first

Your Key Responsibilities & Contribution Will Be

  • To provide a seamless luggage service while assisting with the arrival/departure experience.
  • To accurately record all guest luggage and to ensure it is handled and stored securely
  • To engage enthusiastically in guest interactions demonstrating knowledge and personality
  • To use correct lifting and carrying procedures
  • To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
  • To have thorough knowledge of hotel services, facilities and local area to share with our guests
  • Polishing guest shoes
  • Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
  • Provide errand services for guests as requested
  • Carry out wrapping and packing of parcels
  • Sort the incoming mail and deliver to the designated areas
  • To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
  • When accepting a vehicle ensure relevant checks are carried out and recorded
  • Other duties as specified by Guest Experience leadership

Qualifications
What you will need to do this role:
Essential

  • The ability to prioritise and organise yourself
  • Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Able to work under pressure and at high speed.
  • Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
  • CAN DO attitude and able to adapt to changes
  • Problem solving abilities
  • Attention to detail
  • Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
  • Flexibility to work different shifts

Desirable

  • 1 year minimum experience in the hospitality industry preferred.
  • Experience in valet parking

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?

  • Competitive salary, pension, and life assurance
  • 31–33 days of holiday (including public holidays)
  • Cashback for wellbeing/healthcare expenses & Perkbox
  • Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
  • Free stay at The Savoy after probation
  • Colleague restaurant, interfaith prayer room and wellness room
  • Laundry services for all colleagues
  • Gym access, cycle-to-work scheme and Virgin Active membership discount
  • Season ticket loan for commuting
  • Employee assistance program
  • English classes, optician reimbursements, and local discounts for F&B and retail
  • Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Other

    • Industries

      Hospitality

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    Luggage Porter, The Savoy Hotel employer: Fairmont Hotels & Resorts

    The Savoy Hotel, a Fairmont Managed Hotel, stands as a beacon of excellence in the hospitality industry, offering a vibrant work culture that prioritises innovation and outstanding service. Employees enjoy competitive benefits, including generous holiday allowances, wellness support, and exclusive discounts, all while being part of a historic establishment that fosters personal and professional growth. With a commitment to recognising talent and providing a supportive environment, The Savoy is an exceptional place for those seeking a rewarding career in luxury hospitality.
    F

    Contact Detail:

    Fairmont Hotels & Resorts Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Luggage Porter, The Savoy Hotel

    Tip Number 1

    Familiarise yourself with The Savoy's history and its reputation for outstanding service. This knowledge will not only impress during your interactions but also help you understand the level of service expected in your role.

    Tip Number 2

    Practice your communication skills, especially in a hospitality context. Being warm and enthusiastic is key, so consider role-playing scenarios where you engage with guests to build your confidence.

    Tip Number 3

    Get to know the local area and hotel services thoroughly. This will enable you to assist guests effectively and provide personalised recommendations, enhancing their overall experience.

    Tip Number 4

    Demonstrate your ability to work under pressure by sharing examples from past experiences. Highlighting your problem-solving skills and adaptability will show that you're ready for the fast-paced environment at The Savoy.

    We think you need these skills to ace Luggage Porter, The Savoy Hotel

    Customer Service Skills
    Strong Communication Skills
    Attention to Detail
    Ability to Work Under Pressure
    Time Management
    Problem-Solving Skills
    Physical Stamina
    Teamwork
    Adaptability
    Knowledge of Hotel Services and Local Area
    Positive Attitude
    Organisational Skills
    Flexibility in Working Hours

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities of a Luggage Porter at The Savoy. Highlight your ability to provide excellent customer service and your enthusiasm for working in a fast-paced environment.

    Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Emphasise skills such as organisation, problem-solving, and your warm personality, which are essential for this role.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your desire to work at The Savoy. Mention specific examples of how you've provided exceptional service in previous roles.

    Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.

    How to prepare for a job interview at Fairmont Hotels & Resorts

    Show Your Enthusiasm

    The Savoy values a warm and positive personality. Make sure to express your enthusiasm for the role and the hotel during the interview. Share why you’re passionate about hospitality and how you can contribute to creating memorable experiences for guests.

    Demonstrate Problem-Solving Skills

    As a Luggage Porter, you'll face various challenges. Be prepared to discuss past experiences where you've successfully solved problems or handled difficult situations. This will show your ability to think on your feet and adapt to changing circumstances.

    Know the Hotel Inside Out

    Familiarise yourself with The Savoy's services, facilities, and local area. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to providing excellent service to guests.

    Highlight Your Teamwork Abilities

    The role requires working closely with the Front of House team. Share examples of how you've effectively collaborated with others in previous roles. Emphasising your ability to work as part of a team will align with The Savoy's focus on delivering outstanding service.

    Luggage Porter, The Savoy Hotel
    Fairmont Hotels & Resorts
    F
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