At a Glance
- Tasks: Be the friendly face welcoming guests and handling their luggage with care.
- Company: Join The Savoy, an iconic hotel known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, discounts at top restaurants, and wellness perks.
- Why this job: Experience a vibrant work culture while making memorable guest experiences.
- Qualifications: A positive attitude and ability to work under pressure are essential.
- Other info: Flexible shifts and opportunities for growth in the hospitality industry.
The predicted salary is between 23000 - 32000 £ per year.
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Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Luggage Porter
Department: Front of House
Inspired & supported by: Head Porter
Salary: £28,154 (including service charge)
Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You Will Be Accountable For
- Ensuring the delivery, security and storage of guest luggage and belongings
- Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
- Working closely alongside the Front of House team to assist with a wide variety of guest requests
- Always putting our guests first
Your Key Responsibilities & Contribution Will Be
- To provide a seamless luggage service while assisting with the arrival/departure experience.
- To accurately record all guest luggage and to ensure it is handled and stored securely
- To engage enthusiastically in guest interactions demonstrating knowledge and personality
- To use correct lifting and carrying procedures
- To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
- To have thorough knowledge of hotel services, facilities and local area to share with our guests
- Polishing guest shoes
- Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
- Provide errand services for guests as requested
- Carry out wrapping and packing of parcels
- Sort the incoming mail and deliver to the designated areas
- To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
- When accepting a vehicle ensure relevant checks are carried out and recorded
- Other duties as specified by Guest Experience leadership
Qualifications
What you will need to do this role:
Essential
- The ability to prioritise and organise yourself
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- CAN DO attitude and able to adapt to changes
- Problem solving abilities
- Attention to detail
- Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
- Flexibility to work different shifts
Desirable
- 1 year minimum experience in the hospitality industry preferred.
- Experience in valet parking
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Hospitality
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Luggage Porter, The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with The Savoy's history and its reputation for outstanding service. This knowledge will not only impress during your interactions but also help you understand the level of service expected in your role.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Being warm and enthusiastic is key, so consider role-playing scenarios where you engage with guests to build your confidence.
✨Tip Number 3
Get to know the local area and hotel services thoroughly. This will enable you to assist guests effectively and provide personalised recommendations, enhancing their overall experience.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing examples from past experiences. Highlighting your problem-solving skills and adaptability will show that you're ready for the fast-paced environment at The Savoy.
We think you need these skills to ace Luggage Porter, The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Luggage Porter at The Savoy. Highlight your ability to provide excellent customer service and your enthusiasm for working in a fast-paced environment.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or customer service. Emphasise skills such as organisation, problem-solving, and your warm personality, which are essential for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your desire to work at The Savoy. Mention specific examples of how you've provided exceptional service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Enthusiasm
The Savoy values a warm and positive personality. Make sure to express your enthusiasm for the role and the hotel during the interview. Share why you’re passionate about hospitality and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Problem-Solving Skills
As a Luggage Porter, you'll face various challenges. Be prepared to discuss past experiences where you've successfully solved problems or handled difficult situations. This will show your ability to think on your feet and adapt to changing circumstances.
✨Know the Hotel Inside Out
Familiarise yourself with The Savoy's services, facilities, and local area. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to providing excellent service to guests.
✨Highlight Your Teamwork Abilities
The role requires working closely with the Front of House team. Share examples of how you've effectively collaborated with others in previous roles. Emphasising your ability to work as part of a team will align with The Savoy's focus on delivering outstanding service.