At a Glance
- Tasks: Lead a dynamic team to create unforgettable dining experiences at The Savoy.
- Company: Join the prestigious Savoy Hotel, known for luxury and excellence.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts across hotels and restaurants.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a legendary establishment and elevate your career in hospitality.
- Qualifications: Experience in luxury dining and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 € per year.
To assist the Restaurant General Manager and lead the Gallery all-day dining team in delivering exceptional, memorable dining experiences. You will oversee the daily operations, working closely with the kitchen and supporting your Assistant Managers and Supervisors to drive performance, engagement, and consistency.
You Will Be Accountable For:
- Leading and directing all front-of-house operations within Gallery, ensuring seamless service delivery.
- Driving a culture of 5-star service excellence, ensuring every guest experience exceeds expectations.
- Managing, coaching, and developing a leadership team of 2 Assistant Managers and 2 Supervisors.
- Ensuring strong financial performance by monitoring costs, driving revenue, and achieving departmental targets.
- Implementing and maintaining Fairmont/Savoy service standards and SOPs.
- Taking ownership of guest satisfaction, including handling and resolving complaints with professionalism and care.
- Building strong relationships across departments to ensure smooth and efficient operations.
- Supporting the strategic direction of the outlet in line with F&B objectives.
Your Key Responsibilities & Contribution Will Be:
- Overseeing day-to-day operations to ensure smooth and efficient service at all times.
- Leading daily briefings and setting the tone for successful service periods.
- Being present on the floor, leading by example with a hands-on approach.
- Coaching and developing Assistant Managers and Supervisors to strengthen leadership capability.
- Ensuring all colleagues are trained, engaged, and consistently delivering outstanding service.
- Monitoring service standards and taking corrective actions where necessary.
- Driving guest engagement and ensuring prompt, effective guest recovery.
- Working closely with the kitchen team to maintain quality and consistency.
- Ensuring compliance with food hygiene, health & safety, and company policies.
- Supporting budgeting, forecasting, and cost-control initiatives.
- Maintaining clear communication within the team and across the hotel.
Qualifications
Essential:
- Proven experience in a Restaurant Manager or similar leadership role within a luxury or high-volume environment.
- Strong understanding of 5-star service standards and guest expectations.
- Demonstrated leadership skills with the ability to manage and develop a structured team.
- Excellent communication and interpersonal skills with the ability to inspire and motivate.
- Strong organisational skills with the ability to multitask and perform under pressure.
- Commercial awareness with an understanding of financial drivers in a restaurant environment.
Desirable:
- Strong food & beverage knowledge, including current trends.
- Wine knowledge (WSET or equivalent advantageous).
- Experience with POS systems and restaurant booking platforms.
- Experience managing large teams in a dynamic environment.
Attributes and Characteristics:
- Charismatic and confident leader with strong presence on the floor.
- Hands-on, proactive, and solutions-focused approach.
- Passionate about delivering exceptional guest experiences.
- Strong attention to detail and commitment to excellence.
- Collaborative team player with a positive and professional attitude.
- Commercially aware with a drive for results.
We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and additional service charge.
- Life insurance and pension.
- 31 days of holiday (including public holidays).
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included); 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist and select Gordon Ramsay restaurants; 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay for two at The Savoy after successful probation.
- Colleague restaurant, gym, inter-faith prayer room and wellness room.
- Laundry services.
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox.
- Employee assistance programme.
- Virgin Active and The Gym Group membership discounts.
- Cycle-to-work scheme.
- Season ticket loan for commuting.
- Annual optician reimbursements of £100.
- Local discounts for F&B and retail.
Restaurant Manager, The Savoy Hotel in London employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer, offering a vibrant work culture that prioritises 5-star service excellence and employee development. As a Restaurant Manager, you will benefit from competitive salaries, extensive holiday allowances, and exclusive discounts across luxury brands, all while working in a prestigious location that fosters collaboration and personal growth.
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager, The Savoy Hotel in London
✨Tip Number 1
Get to know the restaurant scene! Research The Savoy and its dining style. When you walk in for your interview, show off your knowledge about their menu and service standards. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and guest satisfaction. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can keep you top of mind for the hiring team.
We think you need these skills to ace Restaurant Manager, The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your love for exceptional dining experiences shine through. We want to see how you can bring that 5-star service vibe to The Savoy!
Highlight Your Leadership Skills:Make sure to showcase your experience in leading teams and developing talent. We’re all about collaboration and growth, so tell us how you've inspired others in your previous roles.
Be Specific About Your Experience:Use concrete examples from your past roles to demonstrate your understanding of restaurant operations and financial performance. We appreciate details that show how you’ve driven success in a high-volume environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team at The Savoy.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Service Standards
Familiarise yourself with the 5-star service standards expected at The Savoy. Be ready to discuss how you’ve implemented similar standards in your previous roles and how you plan to maintain them in this position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your coaching techniques and how you’ve developed your team members to enhance their performance and engagement.
✨Demonstrate Financial Acumen
Brush up on your understanding of financial drivers in a restaurant setting. Be prepared to discuss how you’ve managed budgets, monitored costs, and driven revenue in past roles to ensure strong financial performance.
✨Engage with the Kitchen Team
Emphasise your experience working closely with kitchen staff to ensure quality and consistency. Discuss how you’ve fostered strong relationships across departments to enhance service delivery and guest satisfaction.
