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- Tasks: Shape our culture, drive engagement, and implement strategic HR initiatives.
- Company: Join Fairmont Cheshire, a luxury destination known for exceptional service.
- Benefits: Exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Why this job: Make a real impact in a dynamic luxury hospitality environment.
- Qualifications: 3-5 years in HR, CIPD qualified, and strong people skills.
- Other info: Be part of a unique team dedicated to excellence.
The predicted salary is between 36000 - 60000 Ā£ per year.
Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's worldārenowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring worldāclass spa experiences, exceptional dining, and outstanding leisure facilities.
Location: Onāsite in Knutsford, Cheshire, NorthāWest England (not remote)
Your Purpose Will Be: We are seeking an experienced and dynamic People & Culture Manager to join our preāopening team at Fairmont Cheshire, The Mere. As a key member of our People & Culture department, you will play a crucial role in shaping our organizational culture, driving employee engagement, and implementing strategic HR initiatives.
Job Description:
- Develop and implement People & Culture strategies aligned with the company's overall business objectives.
- Lead and manage the full employee lifecycle, including recruitment, onboarding, development, and retention.
- Foster a positive and inclusive workplace culture that promotes employee engagement and satisfaction.
- Oversee performance management processes and provide guidance to managers on employee development.
- Develop and implement training programs to enhance employee skills and promote career growth.
- Manage employee relations, addressing concerns and resolving conflicts in a fair and timely manner.
- Ensure compliance with labor laws, regulations, and company policies.
- Collaborate with leadership to identify and address organizational needs and challenges.
- Analyze People & Culture metrics and provide dataādriven insights to inform decisionāmaking.
- Lead diversity and inclusion initiatives to create a more equitable workplace.
- Working alongside the Director of People to manage the HR budget and resources effectively.
- Stay updated on HR trends and best practices, recommending and implementing improvements as needed.
- Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel.
Qualifications:
- Minimum 3ā5 years' experience in a People & Culture or HR Manager role within a luxury hotel or premium hospitality environment.
- CIPD qualified (Level 5 minimum; Level 7 desirable) or working towards professional accreditation.
- Proven track record in talent development, employee engagement, and performance management, driving measurable improvements in service culture and colleague experience.
- Strong capability in people data analysis, workforce trends, and HR metrics, with the ability to translate insights into effective people strategies.
- Excellent communication, coaching, and influencing skills in written and spoken English; additional languages are an advantage.
- Confident working with senior leaders and executive stakeholders, providing trusted HR partnership and guidance.
- Ability to engage, inspire, and support teams within a luxury serviceāled environment, balancing empathy with commercial awareness.
- Demonstrates impeccable professional conduct, discretion, and presentation, consistently upholding brand values, policies, and standards.
Please note that we believe in flexibility and multiāskilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in onāsite restaurants
- Colleague restaurant
- Being part of The Mere Team ā our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1ā5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
People and Culture Manager in London employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land People and Culture Manager in London
āØTip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
āØTip Number 2
Prepare for interviews by researching the company culture and values. Fairmont Cheshire, The Mere is all about exceptional service and creating unforgettable moments, so think about how your experience aligns with that. Show them youāre not just a fit on paper but also in spirit!
āØTip Number 3
Practice your pitch! Be ready to talk about your experience in People & Culture and how you can contribute to their team. Keep it engaging and relatable ā they want to see your personality shine through!
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our unique culture at Fairmont Cheshire, The Mere.
We think you need these skills to ace People and Culture Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the People and Culture Manager role. Highlight your experience in HR within luxury hospitality, focusing on how you've driven employee engagement and developed talent.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about shaping workplace culture. Share specific examples of how you've fostered inclusivity and engagement in previous roles to make your application stand out.
Showcase Your Data Skills: Since we value data-driven insights, donāt forget to mention your experience with people metrics. Explain how you've used data analysis to inform HR strategies and improve service culture.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for this exciting opportunity at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Fairmont Hotels & Resorts
āØKnow Your Stuff
Before the interview, dive deep into Fairmont Cheshire, The Mere's values and culture. Understand their commitment to luxury hospitality and how they create unforgettable experiences. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
āØShowcase Your Experience
Prepare specific examples from your past roles that highlight your experience in talent development, employee engagement, and performance management. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your impact in previous positions.
āØEngage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the companyās culture, their approach to diversity and inclusion, and how they measure employee satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
āØBe Yourself
While professionalism is key, donāt forget to let your personality shine through. Fairmont Cheshire values warmth and character, so be authentic in your responses. Share your passion for people and culture, and how you can contribute to creating a positive workplace environment.
