At a Glance
- Tasks: Ensure the cloakroom is clean and assist guests with their belongings.
- Company: Join the prestigious Savoy Hotel, known for its luxury and service.
- Benefits: Enjoy a competitive salary, generous holiday, and exclusive discounts.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Be an ambassador for a world-renowned hotel and create memorable guest experiences.
- Qualifications: 1-3 years in hospitality, excellent communication, and a positive attitude.
The predicted salary is between 33853 - 33853 £ per year.
Department: Housekeeping
Salary: £33,853 (including service charge)
Purpose: Responsible for the Hotel’s Cloakrooms from both ongoing service and cleanliness.
Accountable For:
- Requires good communication skills, both verbal and written.
- Show utmost courtesy to all guests and help wherever the need arises.
- Give guests directions as and when needed.
- Tag all bags and coats properly and hand over to the guest the corresponding number.
- Keep all bags out of sight and secure.
- Return any items to guest only when the corresponding ticket is handed in.
- By end of shift hand over all Lost and Found articles to Security.
- When a ticket loss occurs, work with Security to resolve the matter to the guest's satisfaction.
- If needed arrange with Valet to supply customers with jackets and ties to comply with the dress code.
- Act as Ambassador for the hotel, interacting with all guests and patrons positively and engagingly.
- Keep wet areas (urinals, toilets, washbasins) floor clean.
- Ensure constant supply of clean hand towels and other required items.
- Monitor and replace all paper requirements in a timely manner.
- Leave on display and refill agreed guest supplies.
- Maintain stock of additional items for requests.
- Provide shoeshine service when needed.
- Hand out towels to patrons and assist in other hygiene needs (e.g., turning on taps) as required.
- Cooperate fully with all other operating departments in the hotel.
Qualifications:
- 1–3 years’ experience working in the Hospitality Industry.
- Outstanding communication skills, both written and verbal.
- Flexibility required from Monday to Sunday; shift patterns: 07:00–15:30, 16:30–01:00, and additional shifts in between.
- Good toilet cleaning skills, ensuring high standards of hygiene and cleanliness.
- Confident and dynamic speaker, able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships with others.
- Proven organisational skills, can work independently and set and meet deadlines with quality results.
- Applicable job‑related skills as per Accountable Duties.
What’s in it for you?
- Competitive salary and benefits including pension and life assurance.
- 31 days of holiday including public holidays (increase to 33 days after five years).
- Cashback scheme for everyday well‑being/healthcare expenses, including Perkbox.
- Special rates for Savoy colleagues and their friends & family, and discounts across Accor hotels worldwide.
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends & family.
- Free stay at The Savoy after successful completion of probation.
- 50 % discount at our iconic American & Beaufort Bars.
- 50 % discount at our world‑famous Afternoon Tea.
- 50 % discount at our spa and florist.
- 50 % discount at Gordon Ramsay’s River Restaurant and Savoy Grill.
- 20 % discount at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
- Laundry services & dry cleaning for uniformed and non‑uniformed colleagues.
- Colleague gym facility and Virgin Active gym membership discount.
- Seasonal ticket loan to cover travel costs via tram, rail, bus or other modes.
- Annual optician reimbursements for eye tests and glasses.
- Colleague restaurant.
- Local F&B, retail and gym discounts.
- Interfaith prayer room.
- Wellness room.
- Cycle to work scheme.
Additional Information: We believe in flexibility and multi‑skilling; employees may be asked to perform different tasks from time to time to meet the needs of guests and colleagues.
Cloakroom Attendant, The Savoy Hotel in London employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer, offering a competitive salary and a wealth of benefits including generous holiday allowances, discounts at renowned restaurants, and wellness initiatives. With a strong focus on employee growth and a vibrant work culture, staff are encouraged to develop their skills while enjoying a supportive environment that values teamwork and guest satisfaction.
Contact Details:
Fairmont Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Attendant, The Savoy Hotel in London
✨Tip Number 1
Get to know the hotel! Familiarise yourself with The Savoy's layout and services. This way, when you're chatting with guests, you can give them spot-on directions and recommendations, making their experience even better.
✨Tip Number 2
Practice your communication skills! Whether it's a friendly chat or handling a lost item, being clear and courteous is key. We want to make sure every guest feels valued and well taken care of.
✨Tip Number 3
Stay organised! Keep track of all the bags and coats you handle. Use a system that works for you to ensure everything is tagged correctly and returned smoothly. This will help you avoid any mix-ups and keep guests happy.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The Savoy. So, don’t hesitate – send in your application today!
We think you need these skills to ace Cloakroom Attendant, The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since good communication is key for the Cloakroom Attendant role, make sure to highlight your verbal and written skills in your application. We want to see how you can engage with guests and colleagues alike!
Be Courteous and Positive:The Savoy Hotel values courtesy and a positive attitude. In your application, share examples of how you've gone above and beyond for guests in previous roles. We love to see that enthusiasm shine through!
Highlight Your Organisational Skills:As a Cloakroom Attendant, you'll need to keep things tidy and organised. Mention any relevant experience where you've successfully managed tasks independently or met deadlines. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our fantastic team at The Savoy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Hotel Inside Out
Before your interview, do a bit of research on The Savoy Hotel. Familiarise yourself with its history, values, and services. This will not only impress your interviewers but also help you understand how you can contribute to the hotel's reputation for excellence.
✨Show Off Your Communication Skills
As a Cloakroom Attendant, you'll need to communicate effectively with guests and staff. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, like giving directions or handling lost items, to showcase your verbal skills.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage tasks and maintain cleanliness in a busy environment. Bring examples from your previous experience where you successfully organised your workload, especially in hospitality settings. This will show that you can handle the responsibilities of the role.
✨Emphasise Your Positive Attitude
The Savoy values enthusiastic and positive personalities. During the interview, let your passion for hospitality shine through. Share stories that highlight your ability to build relationships with guests and colleagues, and how you handle challenges with a smile.
