Barback, The Savoy Hotel in London

The Savoy is one of the world’s most iconic hotels, blending rich history with innovation and providing outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Your purpose will be: The Bar-Back will provide prompt, courteous and efficient food and beverage service in a luxury 5-star brand inspired hotel bar/lounge where attention to detail is key.

You Will Be Accountable For:

• Carrying out specific tasks for Bar Back to ensure smooth running of the bar.
• Attending to all guest requests, being constantly aware of anticipating guests’ needs and remaining in the restaurant at all times during service.
• Producing drinks orders accurately and in a timely fashion meeting service essentials timings.
• Helping to ensure the smooth running of all guests' requirements and needs on each table.
• Providing assistance to all areas of the restaurants.
• Effectively managing your time and productivity whilst at work.
• Ensuring a clean stocked bar for a smooth running of the bar areas.
• Ensuring clean fridges for smooth running service.
• Preparing appropriate mise-en-place, glasses, garnishes.
• Cleaning and vacuuming in and around the restaurant areas as required and directed by the manager on duty.
• Maintaining a high standard of personal hygiene and appearance.
• Approaching the guest in the correct manner as laid out by Fairmont Standards.
• Using the guests' names whenever possible, in accordance with Fairmont Standards.
• Having full knowledge of the food and drinks menu to explain, recommend, and sell dishes to our guests.
• Following and completing any instructions given by your Managers.
• Attending briefings and departmental meetings.
• Speaking English at all times within the Savoy Hotel.
• Having good Micros skills and following correctly the Micros billing system.

What you will need to do this role:

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• Proven organizational skills, works well on their own.
• Able to set and meet deadlines with quality results.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information - What’s in it for you?

• Competitive salary and benefits including pension and life assurance.
• 31 days of holiday including public holidays (increases to 33 days after 5 years).
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox.
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide.
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family.
• Free stay at The Savoy after successful completion of probation.
• 50% discount at our iconic American & Beaufort Bars.
• 50% discount at our world-famous Afternoon Tea.
• 50% discount at our spa and florist.
• 50% discount at Gordon Ramsay’s River Restaurant and Savoy Grill.
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
• Colleague gym facility and Virgin Active gym membership discount.
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Annual optician reimbursements for eye tests and glasses.
• Colleague restaurant.
• Local F&B, retail and gym discounts.
• Interfaith prayer room.
• Wellness room.
• Cycle to work scheme.