At a Glance
- Tasks: Lead the In-Room Dining team to deliver unforgettable 5-star service.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts at top restaurants.
- Other info: Flexible shifts and opportunities for personal growth in a prestigious setting.
- Why this job: Elevate guest experiences while developing your leadership skills in a dynamic environment.
- Qualifications: 1-2 years in a supervisory role with a passion for luxury service.
The predicted salary is between 50392 - 50392 € per year.
As the Assistant In-Room Dining Manager, your primary role is to lead and support the In-Room Dining team in delivering exceptional service and unforgettable dining experiences for our guests. You will ensure smooth daily operations, maintain the highest service standards, and provide leadership to elevate both team performance and guest satisfaction.
Key Responsibilities
- Leading the team to deliver consistent 5-star service, ensuring an extraordinary in-room dining experience for every guest.
- Organizing the team’s daily tasks, scheduling shifts, and ensuring efficient and seamless service during both peak and off-peak hours.
- Conducting daily team briefings, setting each shift up for success, and motivating your team to excel.
- Training, empowering, and inspiring your team to deliver exceptional service while maintaining operational standards.
- Being hands-on during service, providing guidance, and ensuring service quality meets or exceeds expectations.
- Collaborating with the kitchen and other departments to ensure accurate and timely order processing and delivery.
- Handling guest feedback and resolving any issues promptly and professionally, ensuring no guest leaves unsatisfied.
- Monitoring guest reviews and addressing recurring issues to continuously improve service.
- Ensuring compliance with health, safety, and hygiene regulations at all times.
- Managing inventory, ensuring adequate supplies, and coordinating with procurement for timely replenishment.
- Supporting financial performance by achieving department targets, managing expenses, and contributing to cost control.
- Providing ongoing coaching and feedback to team members, developing their skills, and driving performance.
- Assisting with reporting, analysing relevant data, and contributing to management reviews.
Qualifications
Essential
- 1-2 years of experience in a supervisory or assistant management role within a luxury hospitality environment.
- A strong understanding of 5-star hospitality standards and the passion to deliver them consistently.
- Exceptional communication skills, with the ability to lead and inspire your team.
- Quick thinking, resourceful, and capable of problem-solving in real-time.
- Ability to work under pressure in a fast-paced environment and maintain high standards.
- Flexibility to work rotating shifts, including weekends and public holidays.
Desirable
- Familiarity with industry-related software, such as POS systems and reporting tools.
- Basic computer skills and knowledge of reservation systems (e.g., OpenTable).
- Industry certifications, such as WSET or food safety qualifications.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Benefits
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- Optician reimbursements, and local discounts for F&B and retail
Assistant In-Room Dining Manager, The Savoy Hotel in London employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer that prioritises the well-being and growth of its employees, offering a competitive salary and extensive benefits including generous holiday allowances and exclusive discounts at luxury establishments. With a strong focus on 5-star service, the work culture fosters teamwork and personal development, ensuring that every team member is empowered to deliver unforgettable dining experiences while enjoying a supportive environment in one of London's most iconic hotels.
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant In-Room Dining Manager, The Savoy Hotel in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Savoy or similar luxury hotels. A friendly chat can lead to insider tips or even a referral that could get your foot in the door.
✨Tip Number 2
Show off your personality during interviews! The Savoy is all about exceptional service, so let your passion for hospitality shine through. Share stories of how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be prepared with questions! When you get the chance to interview, ask about the team culture or how they maintain their 5-star standards. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your relevant experience in luxury hospitality, making it easier for us to see why you’d be a great fit.
We think you need these skills to ace Assistant In-Room Dining Manager, The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! We want to see how you can bring that 5-star service vibe to our team at The Savoy. Share specific experiences where you've gone above and beyond for guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant In-Room Dining Manager role. Highlight your supervisory experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and make sure to highlight your key achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at The Savoy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your 5-Star Standards
Before the interview, brush up on what 5-star service really means. Understand the expectations of luxury hospitality and be ready to discuss how you can uphold these standards in your role as Assistant In-Room Dining Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your ability to inspire and manage effectively.
✨Be Ready for Real-Time Problem Solving
Expect questions that assess your quick thinking and resourcefulness. Prepare scenarios where you had to think on your feet, especially in high-pressure situations, and explain how you handled them to ensure guest satisfaction.
✨Familiarise Yourself with Relevant Software
If you have experience with POS systems or reservation tools like OpenTable, make sure to mention it. If not, do a bit of research to show your willingness to learn and adapt to the technology used in the industry.
