At a Glance
- Tasks: Deliver exceptional 5-star service and create memorable dining experiences for guests.
- Company: Join The Savoy, an iconic luxury hotel with a rich history and award-winning culture.
- Benefits: Competitive pay, exclusive discounts, and career development opportunities in hospitality.
- Other info: Flexible shifts and opportunities to learn in a fast-paced, dynamic setting.
- Why this job: Be part of a legendary team and make guests feel valued in a vibrant environment.
- Qualifications: 1-2 years of serving experience and a passion for luxury hospitality.
The predicted salary is between 18 - 18 £ per hour.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and creating special memories for guests through five-star luxury hospitality.
Your Purpose Will Be:
- You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience.
- Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You Will Be Accountable For:
- Delivering a memorable and professional 5-star service experience.
- Advising guests through enthusiastically sharing your knowledge about our F&B offering.
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences.
Your Key Responsibilities & Contribution Will Be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engaging with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories.
Qualifications:
What you will need to do in this role:
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
- Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs.
- Good knowledge of spoken and written English.
Desirable:
- Basic knowledge of a POS System.
- Basic knowledge of Open table.
- Industry-related certifications (i.e. WSET).
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, accrued holiday.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room, Savoy gym and wellness room.
- Laundry services for all colleagues.
- Local discounts for F&B and retail.
All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London employer: Fairmont Hotels & Resorts
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that prioritises employee experience. With competitive salaries, extensive benefits, and remarkable career development opportunities within the Fairmont group, employees are empowered to thrive in a prestigious environment that blends rich history with modern luxury hospitality. Working at The Savoy not only offers the chance to be part of an iconic establishment but also provides unique perks such as exclusive discounts and a supportive work atmosphere.
Contact Details:
Fairmont Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London
✨Tip Number 1
Get to know The Savoy! Familiarise yourself with its history and unique offerings. When you walk in for your interview, you’ll impress them with your knowledge and passion for their brand.
✨Tip Number 2
Practice your service skills! Think about how you would create memorable experiences for guests. Role-play scenarios with friends or family to get comfortable with upselling and menu recommendations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready to showcase your personality! The Savoy values warm, personal service, so let your enthusiasm shine during interviews. Show them you’re not just a server, but a true ambassador for their luxury experience.
We think you need these skills to ace All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star service shine through! Share experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you embody the spirit of The Savoy!
Tailor Your Application:Make sure to customise your application to reflect the specific role of All-day Dining Server. Mention relevant experience and skills that align with our expectations, like upselling and guest engagement. This shows us you’ve done your homework!
Be Personable and Engaging:Your written application is your first chance to connect with us, so keep it warm and friendly! Use a conversational tone that reflects the exceptional service we pride ourselves on. Let your personality shine through!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at The Savoy. Don’t miss out!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Stuff
Familiarise yourself with The Savoy's history and its food and beverage offerings. Being able to share interesting facts or stories about the hotel will show your enthusiasm and knowledge, which is key in a luxury hospitality environment.
✨Showcase Your Service Skills
Prepare to demonstrate your understanding of 5-star service. Think of examples from your past experience where you went above and beyond for guests. This will help you illustrate your ability to create memorable experiences.
✨Practice Empathy and Rapport Building
During the interview, be ready to discuss how you connect with guests. Share specific instances where you read a guest’s needs and adjusted your service accordingly. This will highlight your empathetic nature, which is crucial for this role.
✨Stay Calm Under Pressure
Expect questions that assess your ability to handle stressful situations. Prepare scenarios where you successfully managed a busy service or resolved a guest complaint. This will demonstrate your quick thinking and resourcefulness.
