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- Tasks: Support the Sales Manager in driving sales and creating unforgettable guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a dynamic team and make a real impact in luxury hospitality.
- Qualifications: Diploma in Tourism/Hospitality and at least 1 year of relevant experience.
- Other info: Flexible roles with opportunities for growth and development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Your Purpose Will Be
This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.
Job Description
- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines.
- Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with Post-Conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients’ complaints and comments tactfully and efficiently.
- Report incidents or other irregularities to management
- Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Qualifications
- Diploma in Tourism / Hospitality Management / Events Management
- Minimum 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- Ability to engage effectively with luxury clientele and senior stakeholders
- Upholds brand standards for professional conduct and presentation
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on‑site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Sales Executive in Leeds employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research Fairmont Cheshire, The Mere and its offerings. This way, when you chat with them, you can show off your knowledge about their luxury services and how you can contribute to their sales goals.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling calls, make sure you sound friendly and professional. Role-play with a mate to nail that perfect greeting and response to inquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fairmont team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Executive in Leeds
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you know the ins and outs of Fairmont Cheshire, The Mere. Familiarise yourself with our services, facilities, and what makes us stand out in luxury hospitality. This knowledge will help you tailor your application and show us you're genuinely interested.
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and sales. Use a friendly tone that reflects how you’d engage with our guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Executive role. Highlight relevant experience and skills that align with the job description. Show us how your background fits into our vision of delivering exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Fairmont Cheshire, The Mere. Familiarise yourself with their services, amenities, and unique selling points. This will not only impress your interviewers but also help you answer questions more confidently.
✨Practice Your Phone Etiquette
Since you'll be handling phone enquiries, practice your telephone etiquette. Try role-playing with a friend to ensure you sound pleasant and professional. Remember, first impressions count, especially in hospitality!
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experiences and how you've successfully upsold products or services. Prepare specific examples that highlight your ability to engage with clients and meet their needs, as this is crucial for the Sales Executive role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about team dynamics or how success is measured in the sales department.
