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- Tasks: Lead the team at Gordon Ramsay's restaurant, ensuring top-notch service and guest satisfaction.
- Company: Join Fairmont Cheshire, The Mere, a luxury destination in the heart of Cheshire.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Be part of a dynamic team delivering unforgettable dining experiences in a prestigious setting.
- Qualifications: Experience in a managerial role within luxury hospitality is essential.
- Other info: Opportunities for training and development in a unique team culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose Will Be
The Assistant Restaurant Manager provides strategic leadership for Gordon Ramsay at the Mere, ensuring the flawless execution of luxury service standards and operational excellence in the Restaurant Manager's absence. This role balances high-performance team management with a commitment to guest satisfaction and profitability, driving the restaurant's commercial success while upholding the brand’s uncompromising standards for food quality, safety, and sustainable hospitality.
Job Description
- Act as the primary visual authority and leader in the dining room in the absence of the Restaurant Manager, ensuring the "Ramsay Standard" is executed without compromise.
- Direct the daily operations and allocate specific roles to the team, overseeing the seamless execution of opening, service, and closing procedures.
- Ensure all company documentation, shift reports, and financial logs are completed with 100% accuracy before the close of business.
- Act as the strategic voice for the restaurant in departmental meetings, ensuring clear communication between the restaurant and resort leadership.
- Remain relentlessly guest-focused, ensuring the team maintains precise order execution and the sophisticated pace expected of a Gordon Ramsay establishment.
- Lead guest recovery efforts by handling complaints with professional poise, providing immediate solutions, and briefing the Restaurant Manager on actions taken.
- Conduct high-energy pre-shift briefings to align the team on daily specials, guest preferences, and upcoming business volumes.
- Maintain an uncompromising standard of cleanliness and organization across all guest-facing and back-of-house service areas.
- Drive daily profitability by leading the team in up-selling initiatives and menu engineering strategies to maximize the average guest spend.
- Maintain absolute accountability for all guest payments, cash handling, and end-of-shift financial reconciliations.
- Monitor and maintain operational stock levels, initiating orders for equipment and consumables to ensure zero service interruptions.
- Maintain expert-level knowledge of all menus (breakfast, evening, and bar) to provide confident, detailed recommendations to guests.
- Foster a high-performance culture by communicating professionally with all colleagues and mentoring the team to meet evolving luxury hospitality benchmarks.
- Stay informed of resort-wide events and occupancy levels to proactively adjust staffing and service strategies.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Proven experience in a Managerial role, ideally within a luxury or high-volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Restaurant Assistant Manager - Gordon Ramsay at The Mere in Leeds employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Assistant Manager - Gordon Ramsay at The Mere in Leeds
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu, service style, and the Ramsay Standard. This way, when you walk in for an interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can go a long way, and who knows, they might even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or lead a team during busy shifts. Show them you can keep your cool and maintain high standards under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fairmont Cheshire family.
We think you need these skills to ace Restaurant Assistant Manager - Gordon Ramsay at The Mere in Leeds
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for providing exceptional service and creating unforgettable experiences for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in luxury dining and managerial roles, and don’t forget to mention any specific achievements that align with the 'Ramsay Standard'.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your information logically. We appreciate a well-organised application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Ramsay Standard
Before your interview, make sure you understand what the 'Ramsay Standard' means. Research Gordon Ramsay's approach to luxury dining and service excellence. This will help you demonstrate your alignment with their values and show that you're ready to uphold these standards.
✨Showcase Your Leadership Skills
As an Assistant Restaurant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service quality. Be ready to discuss how you can foster a high-performance culture in the restaurant.
✨Master the Menu
Familiarise yourself with the menus offered at Gordon Ramsay at The Mere. Knowing the dishes inside out will not only impress your interviewers but also show your commitment to providing exceptional guest experiences. Think about how you would recommend dishes based on guest preferences.
✨Prepare for Guest Recovery Scenarios
Anticipate questions about handling guest complaints and recovery efforts. Prepare specific examples of how you've turned a negative experience into a positive one in the past. This will highlight your ability to maintain guest satisfaction, even under pressure.
