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- Tasks: Lead the In-Room Dining team to deliver exceptional guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a passionate team and create unforgettable moments for guests.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose: The position of Supervisor is dedicated to exceeding expectations of our guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. The Supervisor’s role will be to ensure excellent guest service is rendered with the support of the In-Room dining team. The Supervisor will ensure all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.
Job Description:
- Supervise and lead the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
- Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
- Conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment.
- Ensure all guests receive exceptional service during their In-Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally.
- Monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues.
- Oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
- Collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders.
- Maintain and enforce high-quality standards in food presentation, service etiquette, and cleanliness of dining trays and amenities.
- Conduct regular inspections to ensure compliance with health, safety, and hygiene regulations.
- Monitor inventory levels of In-Room Dining supplies, such as cutlery, glassware, and amenities, and coordinate with the procurement team for timely replenishment.
- Develop and implement training programs for In-Room Dining staff to enhance their product knowledge, service skills, and upselling techniques.
- Provide ongoing coaching and feedback to team members to help them improve their performance.
- Maintain accurate records of In-Room Dining orders, expenses, and other relevant data.
- Assist in preparing reports and providing data for management review.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- Proven experience as an In-Room Dining server or in a similar supervisory role within the hospitality industry.
- Exceptional communication and interpersonal skills to effectively interact with guests and team members.
- Strong leadership abilities with a focus on team building, motivation, and performance management.
- Sound knowledge of food and beverage offerings, menus, and service techniques.
- Ability to handle stressful situations calmly and make quick decisions to resolve issues effectively.
- Proficient in using computer systems and software related to In-Room Dining operations.
- Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
In Room Dining Supervisor in Leeds employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Supervisor in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their extraordinary crew.
✨Tip Number 2
Practice your people skills! As an In-Room Dining Supervisor, you'll be leading a team and interacting with guests. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style. Remember, it's all about creating those unforgettable moments!
✨Tip Number 3
Show off your leadership chops! Think of examples from your past experiences where you've motivated a team or handled a tricky situation. Be ready to share these stories during your interview to demonstrate that you can lead the In-Room Dining team effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Not only does it show your enthusiasm, but it also gives you a chance to stand out from the crowd. Plus, you’ll get all the latest updates directly from us!
We think you need these skills to ace In Room Dining Supervisor in Leeds
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let us see your love for the hospitality industry shine through! Share experiences that highlight your commitment to exceptional service and teamwork, as these are key to our culture at Fairmont Cheshire, The Mere.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the In Room Dining Supervisor role. Highlight relevant experience and skills that match the job description, especially your leadership abilities and knowledge of food and beverage service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right place and you can easily keep track of your application status. Plus, it’s super simple!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at Fairmont Cheshire, The Mere. Being able to discuss menu items confidently will show your passion for the role and impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and support colleagues, as teamwork is crucial for this position.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in In-Room Dining, such as handling guest complaints or managing peak times. Be ready to discuss how you would address these situations calmly and effectively.
✨Emphasise Guest Experience
Demonstrate your commitment to exceptional service by sharing stories of how you've gone above and beyond for guests in previous roles. This will align perfectly with the hotel's dedication to creating unforgettable moments.
