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- Tasks: Join our team to manage laundry services and ensure guest satisfaction.
- Company: The Savoy Hotel, a legendary luxury destination with a rich history.
- Benefits: Competitive salary, generous holiday, exclusive discounts, and wellness perks.
- Why this job: Be part of an iconic hotel and create memorable experiences for guests.
- Qualifications: Positive attitude, attention to detail, and ability to work under pressure.
- Other info: Opportunities for career growth and a supportive, colleague-centric culture.
The predicted salary is between 30000 - 37000 £ per year.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and providing outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your Purpose Will Be to be a key player at the heart of our operation, taking pride in providing a high standard of work in the linen room with guest and colleague laundry, dry cleaning and pressing.
You Will Be Accountable For:
- Preparing the linen to help set the teams up for success during the day.
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Preparation and delivery of essential stock promoting a one team mindset.
- Keeping a clean and tidy work environment at all times.
Your Key Responsibilities & Contribution Will Be:
- Collecting, processing and delivering laundry, dry cleaning and pressing for guests.
- Assisting with packing/unpacking/room moves for guests.
- Accurately recording and charging all items.
- Sewing and garment repairs.
- Operating laundry equipment correctly.
- Assisting in controlling linen stocks and linen inventories.
- Accurately processing and distributing staff uniforms, communicating damage and missing items.
- Ensuring all communications with guests are in line with service standards.
- Keeping the linen room and equipment clean and tidy at all times.
- Other duties as specified by Housekeeping leadership.
Qualifications
Essential:
- The ability to prioritise and organise yourself.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- CAN DO attitude and able to adapt to changes.
- Problem solving abilities.
- Attention to detail.
- Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly.
- The desire to develop your skills to include luggage service, laundry services and other operating equipment.
Desirable:
- 1 year minimum experience in the Hospitality Industry preferred, and 6 months minimum in laundry.
- Flexibility to work between Monday to Sunday.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information:
- Competitive salary, pension, and life assurance.
- 31–33 days of holiday (including public holidays).
- Cashback for wellbeing/healthcare expenses & Perkbox.
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay at The Savoy after probation.
- Colleague restaurant, interfaith prayer room and wellness room.
- Laundry services for all colleagues.
- Gym access, cycle-to-work scheme and Virgin Active membership discount.
- Season ticket loan for commuting.
- Employee assistance program.
- Optician reimbursements, and local discounts for F&B and retail.
Laundry Valet, The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laundry Valet, The Savoy Hotel
✨Tip Number 1
Get to know the Savoy's culture! Research their values and what makes them tick. When you walk into that interview, show them you understand their commitment to outstanding service and how you can contribute to that.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your past experiences relate to the role of Laundry Valet. We want to hear about your problem-solving skills and how you handle pressure!
✨Tip Number 3
Dress the part! Even if it’s a laundry position, showing up looking sharp demonstrates your professionalism and respect for the role. Plus, it sets a positive tone for the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Laundry Valet, The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see that you’re excited about providing top-notch service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Laundry Valet position. Highlight any relevant experience in laundry services or hospitality, and don’t forget to mention your attention to detail and ability to work under pressure!
Be Yourself: We value authenticity! Don’t be afraid to let your personality come through in your application. A warm and enthusiastic tone can really make you stand out and show us that you’d fit right in with our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Savoy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you understand the role of a Laundry Valet inside out. Familiarise yourself with the key responsibilities like handling guest laundry and maintaining a tidy work environment. This will show your potential employer that you're genuinely interested and ready to contribute.
✨Show Off Your Personality
The Savoy values a warm and enthusiastic personality, so let that shine through during your interview. Share examples of how you've built trusting relationships in previous roles, and don’t be afraid to show your positive attitude. A friendly demeanour can go a long way in hospitality!
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenges in the past. Whether it’s dealing with a difficult guest request or managing tight deadlines, showcasing your problem-solving abilities will highlight your capability to thrive under pressure, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture or opportunities for skill development. This not only shows your interest in the position but also helps you gauge if The Savoy is the right fit for you. Plus, it demonstrates your proactive approach!
