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- Tasks: Lead the Orangery restaurant team, ensuring top-notch service and guest satisfaction.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a unique team and create unforgettable experiences in luxury hospitality.
- Qualifications: Proven supervisory experience in a luxury setting and strong communication skills.
- Other info: Be part of a dynamic culture with excellent career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose: The Restaurant Supervisor is responsible for the day‐to‐day management of the Orangery, in the absence of the Assistant Manager or Restaurant Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Job Description:
- To be a visual presence in Orangery Champagne and Oyster restaurant, in the absence of the Restaurant Manager.
- To run the shift and allocate daily roles to team members in the absence of the Restaurant Manager.
- Represent the restaurant in any meeting, in the absence of the Restaurant Manager.
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards.
- To maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform the Restaurant Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all staff on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To hold pre-shift meetings before every shift in the absence of the Assistant Manager or Restaurant Manager, as per specification.
- To be familiar with the menu, breakfast, evening, wine list & bar menu.
Qualifications:
- Proven experience in a Supervisory role, ideally within a luxury environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 1 year of relevant experience in a similar capacity with proven record in delivering results.
- Ability to communicate effectively in English to support guest service, team leadership, and operational requirements.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Supervisor - Orangery in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Orangery in Knutsford
✨Tip Number 1
Get to know the company! Research Fairmont Cheshire, The Mere and its values. When you walk in for your interview, show us that you understand our commitment to luxury and exceptional service. It’ll make you stand out!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Restaurant Supervisor. We want to see your confidence shine!
✨Tip Number 3
Dress to impress! Since we’re all about elegance at Fairmont, make sure your outfit reflects that. A polished appearance shows us you take the opportunity seriously and are ready to represent our brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Supervisor - Orangery in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about creating unforgettable moments for guests at Fairmont Cheshire, The Mere.
Tailor Your Experience: Make sure to highlight your relevant experience in supervisory roles, especially in luxury environments. We’re looking for someone who can manage the Orangery with flair, so connect your past roles to what we do here!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we want to know how you can contribute to our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Venue Inside Out
Before your interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with their values, the Orangery's menu, and any recent news about the resort. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Think of specific examples where you successfully managed a team, handled complaints, or improved service quality. Highlight how these experiences align with the responsibilities of the Restaurant Supervisor role.
✨Demonstrate Guest Focus
Since the role is all about exceptional service, be ready to share how you prioritise guest satisfaction. Prepare anecdotes that illustrate your ability to handle difficult situations and ensure a positive experience for guests, as this is crucial in a luxury environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
