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- Tasks: Lead a dynamic spa team to deliver exceptional guest experiences and maintain luxury standards.
- Company: Join Fairmont Cheshire, The Mere, a top luxury destination in the heart of Cheshire.
- Benefits: Enjoy exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Be part of a unique culture and work with extraordinary people in a stunning environment.
- Qualifications: 1-2 years spa experience and NVQ Level 3 Beauty Therapy preferred.
- Other info: Great career growth potential in a vibrant luxury hospitality setting.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose Will Be To support the Spa Manager in delivering an exceptional, world‑class spa experience within Fairmont’s new luxury spa facility. The Spa Supervisor ensures smooth daily operations, leads and motivates the spa team, upholds brand standards, and maintains a serene, professional environment for guests. The role blends hands‑on service excellence with operational oversight, ensuring every guest receives a personalised, memorable wellness experience.
Job Description
- Deliver exceptional guest service, ensuring every guest receives a warm, personalised and luxury‑level experience.
- Resolve guest queries and concerns promptly and professionally.
- Maintain spa ambience, including cleanliness, presentation, and atmosphere in all treatment and relaxation areas.
- Support VIP and special‑request guests in line with Fairmont standards.
- Supervise daily operations of therapists, receptionists, and spa attendants.
- Lead pre‑shift briefings to communicate priorities, occupancy, and service expectations.
- Coach and mentor team members to uphold service excellence and operational standards.
- Support training and onboarding of new spa team members.
- Oversee treatment scheduling to maximise therapist productivity and guest satisfaction.
- Ensure compliance with health, safety, and hygiene standards, including COSHH and industry best practice.
- Monitor stock levels of products, linens, and consumables, raising requisitions as needed.
- Support spa opening and closing procedures, ensuring readiness and security.
- Assist with retail sales performance and product recommendations.
- Support revenue targets through upselling, package promotion, and efficient scheduling.
- Maintain accurate records, including treatment logs, therapist hours, and operational checklists.
- Assist with reporting on KPIs such as occupancy, retail conversion, and guest feedback.
Qualifications
- 1–2 years’ spa experience and some supervisory exposure preferred within a luxury hospitality environment.
- Deliver excellent guest service, resolve queries, and maintain a luxury spa environment.
- Supervise daily operations, support therapists and reception, and lead briefings.
- Manage schedules, maintain hygiene and safety standards, and oversee stock.
- Support retail sales, upselling, and basic KPI reporting.
- NVQ Level 3 Beauty Therapy (or equivalent) required.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount; Fairmont, Raffles, and Accor Hotels (friends and family rates are included); 20% off food and beverage in on-site restaurants; Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Spa Supervisor in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Supervisor in Knutsford
✨Tip Number 1
Get to know the company! Research Fairmont Cheshire, The Mere and its values. When you understand their commitment to luxury and exceptional service, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, a referral can give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest service and team leadership. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Spa Supervisor in Knutsford
Some tips for your application 🫡
Show Your Passion for Spa Excellence: When writing your application, let us see your enthusiasm for delivering top-notch spa experiences. Share any relevant experiences that highlight your commitment to guest satisfaction and luxury service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values and the role of Spa Supervisor.
Highlight Your Leadership Skills: As a Spa Supervisor, you'll be leading a team, so don’t forget to showcase your leadership experience. Talk about times you've motivated others or resolved conflicts to create a harmonious work environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Spa Inside Out
Before your interview, take some time to research Fairmont Cheshire, The Mere and its spa offerings. Familiarise yourself with their services, ambience, and what sets them apart in luxury hospitality. This knowledge will help you demonstrate your genuine interest and understanding of the brand during the interview.
✨Showcase Your Guest Service Skills
As a Spa Supervisor, exceptional guest service is key. Prepare examples from your past experiences where you resolved guest queries or enhanced their experience. Be ready to discuss how you would handle specific scenarios, showcasing your ability to maintain a serene and professional environment.
✨Highlight Leadership Experience
Since the role involves supervising a team, be prepared to talk about your leadership style. Share instances where you've motivated or coached team members, led briefings, or managed schedules. This will show that you can uphold service excellence and operational standards effectively.
✨Understand Health and Safety Standards
Familiarise yourself with health, safety, and hygiene standards relevant to the spa industry, including COSHH regulations. Being able to discuss these topics confidently will demonstrate your commitment to maintaining a safe and compliant environment for both guests and staff.
