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- Tasks: Welcome guests to our luxury spa and ensure a seamless experience.
- Company: Join Fairmont Cheshire, The Mere, a top luxury destination in Cheshire.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Be part of a unique team delivering exceptional service in a stunning environment.
- Qualifications: Customer service skills and a polished, professional approach are essential.
- Other info: Opportunities for training and career growth in a dynamic setting.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
The Spa Receptionist plays a key role in delivering a warm, seamless and luxurious welcome to all guests and members of the Fairmont Spa at Fairmont Cheshire, The Mere. This role ensures every interaction reflects the resort’s high standards of professionalism, consistency, innovation and teamwork, while supporting the smooth operation of the spa’s front‑of‑house environment.
Responsibilities:
- Deliver a warm, polished and service‑focused welcome to all guests, members and colleagues.
- Maintain full knowledge of spa services, treatments and promotions to confidently support guest enquiries.
- Operate telephones professionally, ensuring all calls are answered promptly with friendly, accurate and helpful responses.
- Manage guest arrivals and departures efficiently, creating a seamless and memorable first and last impression.
- Keep the front‑of‑house area immaculate, tidy and styled to a luxury 5‑star standard at all times.
- Handle guest concerns with genuine care, resolving where possible before escalating to management.
- Complete daily checklists thoroughly and ensure smooth, detailed handovers between shifts.
- Maximise guest value by promoting spa services, treatments and retail opportunities appropriately.
- Provide accurate information and assistance to guests and visitors, ensuring their needs are fully met.
- Follow correct cash‑handling, float and safe procedures in line with company standards.
- Build confidence in the Jonas booking system and use it effectively for reservations and guest management.
- Carry out front‑of‑house administrative tasks with accuracy and attention to detail.
- Support management by undertaking additional duties when required.
- Follow all procedures for accident reporting, maintenance issues, fire safety and emergency evacuation.
- Adhere to all Health & Safety regulations while on the premises.
- Complete all documentation accurately and in accordance with departmental SOPs.
- Maintain the company dress code and consistently present a professional, polished appearance.
Qualifications:
- 1–2 years of experience in a spa, hotel or luxury front‑of‑house role (preferred).
- Strong customer‑service and communication skills.
- Confident, polished and professional telephone manner.
- Excellent organisational skills and attention to detail.
- Ability to multitask in a fast‑paced, guest‑focused environment.
- Basic IT proficiency, including booking systems and Microsoft Office.
- Experience with spa/booking software (advantageous).
- Warm, welcoming and service‑driven approach to guest interaction.
- Ability to remain calm and professional when handling guest concerns.
- Strong understanding of luxury service standards and guest expectations.
- Willingness to undertake training and continuous development.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Spa Receptionist in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Knutsford
✨Tip Number 1
Get to know the Fairmont Cheshire, The Mere inside out! Familiarise yourself with their spa services and luxury offerings. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Spa Receptionist. Think about how you'd handle guest inquiries or concerns with that warm, polished approach they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the application process and what it’s really like to work at Fairmont Cheshire, The Mere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fairmont family and ready to deliver that exceptional service they pride themselves on.
We think you need these skills to ace Spa Receptionist in Knutsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our luxurious environment.
Tailor Your CV: Make sure your CV is tailored specifically for the Spa Receptionist role. Highlight your relevant experience in luxury settings and customer service, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be sure to mention your understanding of luxury service standards and how you plan to create unforgettable moments for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Spa Services
Before the interview, make sure you have a solid understanding of the spa services and treatments offered at Fairmont Cheshire, The Mere. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Prepare for the interview by practising how you would handle various guest scenarios, especially any concerns or complaints. Demonstrating your ability to remain calm and professional under pressure will impress the interviewers.
✨Dress to Impress
Since this role requires a polished appearance, ensure you dress professionally for the interview. Choose attire that reflects the luxury standards of the resort, as first impressions matter greatly in hospitality.
✨Showcase Your Team Spirit
Teamwork is essential in a spa environment. Be ready to discuss examples of how you've successfully worked in a team before. Highlighting your collaborative spirit will resonate well with the interviewers, as they value a strong team dynamic.
