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- Tasks: Lead the Spa Front of House team to deliver a luxury guest experience.
- Company: Fairmont Cheshire, The Mere - a top luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a dynamic team and create unforgettable moments for guests.
- Qualifications: 1-2 years in luxury hospitality with strong leadership and communication skills.
- Other info: Be part of a unique culture with excellent career growth potential.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
To lead the Spa Front of House team in delivering a seamless, elevated guest journey aligned with the standards of the new 5‑star Fairmont Spa at Fairmont Cheshire The Mere. The role ensures every guest and member touchpoint meets brand expectations, departmental SOPs, and the highest levels of luxury service, safety and professionalism.
Job Description
- Deliver a seamless, luxury guest journey aligned with Fairmont spa standards.
- Maintain a polished front‑of‑house presence and engage warmly with all guests.
- Ensure every guest is welcomed, cared for and invited to return.
- Review guest feedback daily and take action where needed.
- Oversee boutique sales, retail recommendations and guest upselling opportunities.
- Promote responsible use of spa materials such as towels, robes and slippers.
- Support management of casual labour hours.
- Maximise treatment diary availability and ensure efficient scheduling.
- Maintain a pristine, organised and luxury‑standard reception environment.
- Ensure all processes follow current SOPs and update/create SOPs when required.
- Communicate key information to the team promptly and clearly.
- Conduct regular 1:1s, appraisals and performance conversations.
- Support team morale through positive leadership and in‑house incentives.
- Ensure the reception desk remains welcoming, professional and guest‑focused.
- Collaborate with all departments.
- Adhere to Health & Safety procedures and maintain accurate documentation.
- Attend required meetings, briefings and training sessions.
- Carry out reasonable duties requested by management.
Qualifications
- 1–2 years of experience in a spa, wellness or luxury hospitality front‑of‑house supervisory role (preferred).
- Strong communication and guest‑service skills.
- Confident leadership abilities with experience guiding small teams.
- Excellent organisational and administrative skills.
- Proficiency with booking systems, PMS and Microsoft Office.
- Strong understanding of luxury service standards and guest expectations.
- Ability to remain calm, polished and professional in a fast‑paced environment.
- Knowledge of spa treatments, products and wellness services (preferred).
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Spa Reception Supervisor in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Reception Supervisor in Knutsford
✨Tip Number 1
Get to know the Fairmont brand inside out! Familiarise yourself with their luxury service standards and the unique offerings at Fairmont Cheshire, The Mere. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for your interview by practising common questions related to guest service and leadership. Think about specific examples from your past experiences that demonstrate your skills. We want to see how you handle real-life situations, so come ready to share!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fairmont family. Let’s make sure your journey to becoming a Spa Reception Supervisor starts off on the right foot!
We think you need these skills to ace Spa Reception Supervisor in Knutsford
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your enthusiasm for luxury hospitality shine through. We want to see how much you care about creating unforgettable guest experiences and how you can contribute to our 5-star standards.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Spa Reception Supervisor role. Highlight your relevant experience in spa or luxury hospitality, and don’t forget to mention any specific skills that align with our expectations.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to showcase your achievements and skills effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Spa Inside Out
Before your interview, make sure you research Fairmont Cheshire, The Mere and its spa offerings. Familiarise yourself with their luxury service standards, treatments, and guest expectations. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Spa Reception Supervisor, you'll be leading a team. Prepare examples of how you've successfully guided teams in the past, especially in high-pressure environments. Highlight your communication skills and how you maintain team morale, as this is crucial for the role.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest feedback and ensuring a seamless guest journey. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your problem-solving abilities and commitment to exceptional service.
✨Dress the Part
Since this is a luxury hospitality position, your appearance matters. Dress professionally and ensure you present a polished image that reflects the standards of Fairmont. This will set the tone for your interview and show that you understand the importance of first impressions.
