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- Tasks: Deliver exceptional five-star service in our Treehouse Restaurant and engage with guests.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences for guests in a stunning setting.
- Qualifications: 1-2 years of experience in luxury hospitality and a passion for exceptional service.
- Other info: Be part of a unique culture with opportunities for growth and development.
The predicted salary is between 20000 - 30000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
The purpose of this role is to deliver a memorable and professional five‑star service experience within our Treehouse Restaurant, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Server - Treehouse in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server - Treehouse in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the restaurant and its offerings so you can chat confidently about what makes it special during your conversation.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of some scenarios where you can showcase your ability to engage with guests. Role-play with a friend or family member to get comfortable with upselling and menu recommendations.
✨Tip Number 3
Show your passion for hospitality! When you’re chatting with the hiring team, let your enthusiasm for 5-star service shine through. Share any personal experiences that highlight your love for creating memorable moments for guests.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Server - Treehouse in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for 5-star service shine through! Share experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you connect with people and make their dining experience special.
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about the specific skills you gained in luxury hospitality. Whether it’s upselling or handling reservations, we’re keen to know how your background aligns with what we do at Treehouse.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A personal touch can make your application stand out, so feel free to share a little about yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re serious about joining our extraordinary team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Menu Inside Out
Before your interview, make sure you familiarise yourself with the Treehouse Restaurant's menu. Understand the ingredients, preparation methods, and any specials. This will not only impress your interviewers but also show your genuine enthusiasm for the role.
✨Showcase Your Hospitality Skills
Prepare to discuss your previous experience in luxury hospitality. Think of specific examples where you provided exceptional service or handled difficult situations. This will demonstrate your ability to deliver the five-star experience they’re looking for.
✨Practice Upselling Techniques
Since upselling is a key part of the role, come up with a few creative ways to suggest additional items to guests. During the interview, you might be asked how you would encourage guests to try something new, so have some ideas ready to share.
✨Emphasise Teamwork and Flexibility
The job requires working collaboratively and being adaptable. Be prepared to talk about times when you worked as part of a team or had to adjust to changing circumstances. Highlighting your flexibility will show that you can thrive in their dynamic environment.
