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- Tasks: Deliver exceptional five-star service and create memorable experiences for guests.
- Company: Join Fairmont Cheshire, The Mere, a luxury destination in the heart of Cheshire.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Be part of a unique team and enhance your hospitality skills in a stunning environment.
- Qualifications: 1-2 years experience in luxury hospitality and a passion for guest service.
- Other info: Flexible roles with opportunities for training and development.
The predicted salary is between 20000 - 30000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
The purpose of this role is to deliver a memorable and professional five‑star service experience, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining, including afternoon tea.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality.
- Spa experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Server - Spa Bar in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server - Spa Bar in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the spa, dining options, and overall vibe. This way, you can chat confidently about how you’d fit into their luxury hospitality scene.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for 5-star service shine through. Share stories from your previous experiences that highlight your ability to connect with guests and create memorable moments.
✨Tip Number 3
Be ready to upsell! Brush up on your knowledge of food and beverage offerings. Think of creative ways to suggest menu items or promotions during your interview. This shows you’re not just about serving but also boosting revenue!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fairmont family. Let’s make those extraordinary moments happen together!
We think you need these skills to ace Server - Spa Bar in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for 5-star service shine through! Share specific experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you connect with people and make their day special.
Be Personal and Engaging: Use a friendly tone in your application. Remember, we’re looking for someone who can engage with guests effortlessly. So, don’t be afraid to let your personality come through in your writing. Make it feel like a conversation!
Highlight Relevant Experience: Make sure to mention any previous experience in luxury hospitality or serving roles. We want to know how your background aligns with our high standards. Be specific about what you did and how it relates to the role at Fairmont Cheshire, The Mere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our extraordinary team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and beverage offerings at Fairmont Cheshire, The Mere. Being able to discuss specific dishes and drinks enthusiastically will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Hospitality Skills
Prepare examples from your previous experience that highlight your ability to deliver exceptional service. Think about times when you went above and beyond for a guest or handled a challenging situation with grace. This will demonstrate your understanding of 5-star hospitality.
✨Emphasise Teamwork and Flexibility
Since the role requires collaboration and adaptability, be ready to discuss how you work well in a team and handle various tasks. Share experiences where you’ve successfully supported colleagues or adapted to changing situations to meet guest needs.
✨Practice Calmness Under Pressure
The interview may include situational questions to assess how you handle pressure. Prepare by thinking of scenarios where you remained calm and courteous while managing multiple tasks. This will reassure the interviewers that you can thrive in a fast-paced environment.
