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- Tasks: Deliver exceptional in-room dining experiences with a personal touch.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Why this job: Join a dynamic team and create unforgettable moments for guests.
- Qualifications: 1-2 years in luxury hospitality, strong communication skills, and a passion for service.
- Other info: Flexible roles with opportunities for growth in a supportive environment.
The predicted salary is between 20000 - 30000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
The purpose of this role is to deliver a memorable and professional five‑star in‑room dining experience, ensuring every guest feels personally cared for in the comfort of their own space. You will enhance each interaction by sharing your knowledge of our food and beverage offering, guiding guests to the best choices for their stay. By consistently upholding all service standards, policies, and procedures, you help create refined, luxury moments that define the in‑room dining experience.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of in room dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And you will get to work with a team of EXTRAORDINARY people.
Server - In Room Dinining in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server - In Room Dinining in Knutsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understand their values and what makes them stand out in luxury hospitality. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your service skills! Since this role is all about delivering a five-star experience, think about how you can demonstrate your serving skills during the interview. Maybe even role-play some scenarios with a friend to get comfortable with upselling and menu recommendations.
✨Tip Number 3
Be yourself! The team at Fairmont Cheshire values personality and rapport-building. Don’t be afraid to let your passion for hospitality shine through. Share your experiences and how you’ve made guests feel special in the past.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Server - In Room Dinining in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for 5-star service shine through! Share specific experiences that highlight your understanding of luxury hospitality and how you’ve gone the extra mile for guests in the past.
Be Personal and Engaging: Remember, we’re looking for someone who can connect with our guests. Use a friendly tone in your application and include anecdotes that demonstrate your ability to build rapport and create memorable experiences.
Highlight Your Team Spirit: Since we value collaboration, make sure to mention any team experiences you've had. Talk about how you’ve worked with others to achieve common goals, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our extraordinary team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Menu Inside Out
Familiarise yourself with the in-room dining menu and any special offers or promotions. Being able to discuss dishes enthusiastically and knowledgeably will impress your interviewers and show that you're ready to engage with guests.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences where you delivered exceptional service. Highlight moments where you went above and beyond for guests, as this aligns perfectly with the five-star service ethos of Fairmont Cheshire, The Mere.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet or resolve a guest issue quickly. Share these stories during your interview to illustrate your quick thinking and resourcefulness, which are crucial in a fast-paced environment.
✨Emphasise Teamwork
Since the role involves working collaboratively, be prepared to discuss how you’ve successfully worked as part of a team in previous roles. Mention specific instances where teamwork led to a better guest experience, showcasing your ability to contribute positively to the team dynamic.
