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- Tasks: Deliver exceptional five-star service in our Club Lounge, creating memorable guest experiences.
- Company: Join Fairmont Cheshire, a luxury destination known for elegance and outstanding hospitality.
- Benefits: Enjoy exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Why this job: Be part of a unique team and make a real impact on guest experiences.
- Qualifications: 1-2 years in luxury hospitality, with a passion for exceptional service.
- Other info: Flexible roles with opportunities for growth in a fast-paced environment.
The predicted salary is between 22000 - 30000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose Will Be
The purpose of this role is to deliver a memorable and professional five-star service experience within our Club Lounge Restaurant, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Server - Club Lounge in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server - Club Lounge in Knutsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understand their values, what makes them unique, and how they deliver that five-star service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for guests. Be ready to share these stories during your interview to demonstrate your passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and understand the importance of presentation in a five-star environment.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our extraordinary team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for the role right from the start!
We think you need these skills to ace Server - Club Lounge in Knutsford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for 5-star hospitality shine through. We want to see that you genuinely care about delivering exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in luxury hospitality. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your serving or hosting background!
Be Personable: Remember, we’re all about building rapport with our guests. Use a friendly tone in your application to reflect your personality. This is your chance to show us how you connect with people and create a welcoming atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Fairmont Cheshire, The Mere. Don’t miss out!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Venue
Before your interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with their dining options, spa services, and any special promotions they might have. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for delivering five-star service. Share specific examples from your previous experience where you went above and beyond for guests. This will demonstrate that you understand what it takes to create memorable moments in a luxury setting.
✨Practice Upselling Techniques
Since upselling is a key part of the role, prepare to discuss how you would approach this with guests. Think of creative ways to enhance their dining experience and be ready to share these ideas during the interview. It shows you're proactive and ready to contribute to the team’s success.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively and adapt to changing situations. Share examples of how you've successfully worked as part of a team in a fast-paced environment. This will reassure your interviewers that you can handle the dynamic nature of the hospitality industry.
