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- Tasks: Deliver exceptional five-star service in a luxury hospitality environment.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a team of extraordinary people and create unforgettable guest experiences.
- Qualifications: 1-2 years of serving experience and a passion for luxury hospitality.
- Other info: Flexible roles with opportunities for growth in a dynamic environment.
The predicted salary is between 12 - 16 £ per hour.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose: The purpose of this role is to deliver a memorable and professional five‑star service experience within our meeting and events spaces, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount, Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Server - Banqueting in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server - Banqueting in Knutsford
✨Tip Number 1
Get to know the venue! Familiarise yourself with Fairmont Cheshire, The Mere and its offerings. This way, when you chat with guests, you can share your enthusiasm and knowledge about the place, making their experience even more memorable.
✨Tip Number 2
Practice your upselling skills! Think of creative ways to suggest menu items or promotions that align with guests' preferences. This not only boosts revenue but also enhances their dining experience, showing them you genuinely care.
✨Tip Number 3
Stay calm under pressure! In a fast-paced environment like banqueting, things can get hectic. Keep your cool, be resourceful, and remember that your positive attitude can turn any situation around for both you and the guests.
✨Tip Number 4
Apply through our website! We want to see your personality shine through in your application. Show us why you're passionate about delivering 5-star service and how you can contribute to creating those unforgettable moments for our guests.
We think you need these skills to ace Server - Banqueting in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for 5-star service shine through! Share specific experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you connect with people and make their day special.
Be Specific About Your Experience: Don’t just say you have experience; tell us about it! Mention the types of venues you've worked in, the roles you've held, and any standout achievements. This helps us understand how your background aligns with our luxury hospitality standards.
Tailor Your Application: Make sure to customise your application for this role at Fairmont Cheshire, The Mere. Use keywords from the job description and show us how your skills match what we’re looking for. It’s all about making that connection!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Venue
Before the interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with its history, services, and what makes it a luxury destination. This knowledge will not only impress your interviewers but also help you understand the environment you'll be working in.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for 5-star hospitality. Share specific examples from your previous experience where you went above and beyond to create memorable guest experiences. This will demonstrate your commitment to delivering exceptional service.
✨Practice Upselling Techniques
Since upselling is a key part of the role, prepare to discuss how you would approach this in a friendly and informative manner. Think of creative ways to enhance guests' dining experiences and be ready to share these ideas during your interview.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively and adapt to changing situations. Share examples of how you've successfully worked as part of a team in a fast-paced environment, as this aligns with the flexible nature of the role at Fairmont Cheshire, The Mere.
