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- Tasks: Support the Sales Manager in driving sales and creating unforgettable guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and unique team culture.
- Why this job: Join a dynamic team and make a real impact in luxury hospitality.
- Qualifications: 1 year experience in sales, excellent English skills, and proficiency in MS Office.
- Other info: Enjoy training opportunities and special rates across Accor hotels worldwide.
The predicted salary is between 28800 - 43200 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of Fairmont Cheshire, The Mere.
Responsibilities
- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines.
- Handle telephone enquiries according to departmental procedure.
- Coordinate all group arrangements.
- Work with group contacts to facilitate program planning and requirements.
- Communicate group needs and specifications to all relevant departments.
- Follow up with Post-Conference reports and review group billings.
- Input all group bookings and update booking activities in the system on a weekly basis.
- Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process.
- Maintain gifts inventory and coordinate the sending of gifts to clients.
- Arrange site inspections for potential clients.
- Promote positive relations with clients and attend to all requests expediently and courteously.
- Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.
- Upsell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue.
Qualifications
- Minimum 1 year of experience in a similar capacity.
- Excellent reading, writing and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Sales Executive in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive in Knutsford
✨Tip Number 1
Get to know Fairmont Cheshire, The Mere inside out! Familiarise yourself with their services, facilities, and unique offerings. This way, when you chat with the team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone etiquette! Since you'll be handling calls, make sure you sound friendly and professional. A warm tone can go a long way in making a great first impression.
✨Tip Number 3
Network like a pro! Attend local events or connect with people in the hospitality industry. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fairmont family. Let’s get you that Sales Executive role!
We think you need these skills to ace Sales Executive in Knutsford
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you know all about Fairmont Cheshire, The Mere. Familiarise yourself with our services, features, and what makes us stand out. This will help you tailor your application and show us you're genuinely interested!
Be Yourself: We want to hear your unique voice! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they relate to the Sales Executive role – we love a good story!
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience and skills that match the job description. Show us why you’re the perfect fit for our team at Fairmont Cheshire!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Fairmont Cheshire, The Mere. Familiarise yourself with their services, amenities, and unique selling points. This will not only impress your interviewers but also help you answer questions more confidently.
✨Practice Your Pitch
As a Sales Executive, you'll need to sell yourself! Prepare a brief pitch about your experience and how it aligns with the role. Highlight your previous successes in sales and how you can contribute to the hotel's goals. Practising this will help you articulate your value clearly.
✨Showcase Your Customer Service Skills
Since the role involves handling client inquiries and complaints, be ready to discuss your approach to customer service. Share specific examples of how you've resolved issues or exceeded client expectations in the past. This will demonstrate your ability to maintain positive client relations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, sales targets, or upcoming events at the hotel. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
