Sales Coordinator in Knutsford

Location: On-site in Knutsford, Cheshire, North-West England (not remote).

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Your Purpose

To provide exceptional administrative, organisational, and guest-focused support to the Sales team at Fairmont Cheshire The Mere. The Sales Coordinator plays a key role in driving revenue, supporting client relationships, and ensuring the seamless delivery of proposals, contracts, and event details. Through precision, communication excellence, and a luxury-aligned service style, this role enhances the effectiveness of the Sales department and contributes to the hotel’s commercial success.

Responsibilities:

• Support the Sales team with administrative tasks, proposals, contracts, and client communication.
• Respond to sales enquiries promptly and professionally, ensuring all leads are handled in line with Fairmont standards.
• Prepare quotations, proposals, and event documentation with accuracy and attention to detail.
• Maintain the CRM and sales systems, ensuring all client information, activities, and opportunities are updated and accurate.
• Coordinate site visits and client appointments, ensuring a polished and welcoming experience.
• Assist with the planning and execution of events, familiarisation trips, and promotional activities.
• Liaise with operational departments including Events, Front Office, F&B, and Reservations to ensure seamless delivery of client requirements.
• Support the Sales Managers with diary management, travel arrangements, and meeting preparation.
• Prepare reports, forecasts, and departmental summaries as required.
• Monitor and maintain sales collateral, ensuring all materials reflect current brand standards and offerings.
• Assist with client follow-up, nurturing relationships and supporting repeat business.
• Ensure all correspondence and documentation reflect Fairmont’s luxury communication style.
• Support the coordination of group bookings, ensuring accurate rooming lists, billing details, and event notes.
• Maintain confidentiality of client information and commercial data.
• Represent the Sales department with professionalism, courtesy, and a polished personal presentation.
• Demonstrate flexibility and multi-skilling, supporting additional tasks to meet business needs.
• Uphold Fairmont grooming, conduct, and service standards at all times.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications:

• 1–2 years’ experience in sales support, events coordination, reservations, or administrative hospitality roles.
• Strong organisational and administrative skills, with exceptional attention to detail.
• Experience using CRM systems, booking platforms, or hotel PMS (training can be provided).
• Excellent written and verbal communication skills, with a polished, professional tone.
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Professional personal presentation, aligned with luxury brand standards.
• A proactive, sales-minded approach, with confidence engaging clients and supporting revenue growth.
• Strong teamwork and interpersonal skills, with the ability to collaborate across departments.
• A passion for luxury hospitality, guest service, and commercial excellence.

What is in it for you?

• Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
• Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
• 20% off food and beverage in on-site restaurants.
• Colleague restaurant.
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities.
• Competitive salary and benefits including pension.
• 28 days of holiday including public holidays.
• 1-5 days service award based on length of service.
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
• And last but not least you will get to work with a team of EXTRAORDINARY people.