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- Tasks: Lead the team at Gordon Ramsay's restaurant, ensuring top-notch service and guest satisfaction.
- Company: Join Fairmont Cheshire, The Mere, a luxury destination known for exceptional hospitality.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Other info: Opportunities for training and career development await you!
- Why this job: Be part of a unique culture and work with extraordinary people in a stunning location.
- Qualifications: Experience in a supervisory role within luxury hospitality is preferred.
The predicted salary is between 25000 - 30000 £ per year.
Location: On‑site in Knutsford, Cheshire, North‑West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose Will Be
- The Restaurant Supervisor is responsible for the day‑to‑day management of the Gordon Ramsay at the Mere restaurant, in the absence of the Assistant Manager or Restaurant Manager.
- This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Job Description
- Be a visual presence in Gordon Ramsay at the Mere Restaurant, in the absence of the Assistant Manager or Restaurant Manager.
- Run the shift and allocate daily roles to team members in the absence of the Assistant Manager or Restaurant Manager.
- Represent the restaurant in any meeting, in the absence of the Restaurant Manager.
- Ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- Maintain the cleanliness of all areas to detailed standards.
- Maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- Be precise with taking and executing orders from guests.
- Handle any issue/complaint appropriately and inform the Restaurant Manager of the issue and any action taken.
- Take all opportunities to up‑sell and create sales daily with all staff on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- Be accountable for all monies and financial payments while on shift.
- Hold pre‑shift meetings before every shift in the absence of the Assistant Manager or Restaurant Manager, as per specification.
- Be familiar with the menu, breakfast, evening, wine list & bar menu.
Qualifications
- Proven experience in a Supervisory role, ideally within a luxury environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 1 year of relevant experience in a similar capacity with proven record in delivering results.
- Ability to communicate effectively in English to support guest service, team leadership, and operational requirements.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on‑site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1‑5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- You will get to work with a team of extraordinary people.
Restaurant Supervisor - Gordon Ramsay at The Mere in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor - Gordon Ramsay at The Mere in Knutsford
✨Tip Number 1
Get to know the restaurant scene in Knutsford! Familiarise yourself with local dining trends and what makes Gordon Ramsay at The Mere stand out. This knowledge will help you impress during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees of Fairmont Cheshire, The Mere on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for your interview by practising common questions for supervisory roles in hospitality. Think about how you would handle specific situations, like guest complaints or team conflicts. We want you to shine and show off your leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Restaurant Supervisor - Gordon Ramsay at The Mere in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! We want to see how your experience aligns with our commitment to exceptional service and creating unforgettable moments for our guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Restaurant Supervisor role. Highlight your supervisory experience and any relevant qualifications in hospitality management or food & beverage that make you a perfect fit for us at Gordon Ramsay at The Mere.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to showcase your skills and achievements effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at Gordon Ramsay at The Mere. This includes understanding the ingredients, preparation methods, and any special dishes. Being able to discuss the menu confidently will show your passion for the role and your commitment to providing exceptional service.
✨Demonstrate Leadership Skills
As a Restaurant Supervisor, you'll need to lead a team effectively. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards of service, as this is crucial in a luxury environment.
✨Showcase Your Customer Service Expertise
Be ready to discuss how you handle customer complaints and ensure guest satisfaction. Think of specific instances where you turned a negative experience into a positive one. This will demonstrate your focus on guest experience, which is key for a role in a prestigious restaurant.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the restaurant's operations, team culture, and expectations for the role. This not only shows your interest but also helps you gauge if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.