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- Tasks: Create seamless booking experiences and handle guest enquiries with warmth and precision.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a passionate team and create unforgettable moments for guests in luxury hospitality.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
- Other info: Dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Purpose: To create a seamless, elegant, and personalised booking experience that reflects the sophistication of Fairmont Cheshire, The Mere. The Reservations Agent serves as the first point of contact for many guests, ensuring every enquiry is handled with warmth, precision, and a deep understanding of Fairmont’s luxury standards. Through expert product knowledge, attentive communication, and meticulous accuracy, this role transforms enquiries into memorable stays.
Responsibilities:
- Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury-aligned service.
- Convert enquiries into confirmed bookings through personalised recommendations and confident product knowledge.
- Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly.
- Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction.
- Manage room allocations and special requests with attention to detail and operational awareness.
- Support VIP and special-attention bookings, ensuring bespoke arrangements and flawless communication.
- Process payments, deposits, and billing information in line with Fairmont and UK financial procedures.
- Respond to guest queries regarding rates, packages, availability, and hotel facilities.
- Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages.
- Ensure accuracy of all reservations data within the PMS and booking systems.
- Assist with group reservations, events blocks, and corporate bookings as required.
- Support service recovery by resolving booking issues with discretion and confidence.
- Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities.
- Uphold Fairmont grooming, communication, and service standards at all times.
- Contribute to a positive, collaborative, and guest-focused environment within the Reservations and Front Office teams.
Note: Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- 1 year of experience in reservations, Front Office, call centre, or guest-facing luxury hospitality roles.
- Strong communication and telephone etiquette with a polished, professional presence.
- Experience with hotel systems such as Opera Cloud PMS or similar (training can be provided).
- Excellent organisational skills and meticulous attention to detail.
- Confidence handling payments and guest data in line with GDPR and financial procedures.
- Understanding of UK hospitality standards and luxury service expectations.
- Ability to multitask in a fast-paced, high-volume reservations environment.
- Additional languages advantageous for an international clientele.
- A passion for luxury hospitality and creating memorable guest experiences.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Reservations Agent in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Knutsford
✨Tip Number 1
Get to know the Fairmont brand inside out! Familiarise yourself with their luxury standards and unique offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for creating unforgettable guest experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it's crucial to sound polished and professional. Try role-playing with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Fairmont Cheshire, The Mere on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fairmont team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Reservations Agent in Knutsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can go a long way in reflecting the luxury service we pride ourselves on.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or reservations. We’re looking for specific examples that demonstrate your ability to handle enquiries with professionalism and attention to detail. Tailoring your application to our needs shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, clarity is key in the luxury service industry, and it starts with your application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Fairmont family!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Fairmont Cheshire, The Mere and its offerings. Understand the luxury services, dining options, and spa experiences available. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As a Reservations Agent, communication is key. Practise speaking clearly and professionally, both on the phone and in person. You might want to role-play common scenarios with a friend to get comfortable with handling enquiries and converting them into bookings.
✨Showcase Your Attention to Detail
During the interview, highlight your organisational skills and attention to detail. Share examples from your past experience where you successfully managed guest requests or resolved issues. This will demonstrate that you can maintain the high standards expected at Fairmont.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for luxury hospitality shine through. Talk about what excites you about creating memorable guest experiences and how you align with Fairmont’s values. A genuine passion can set you apart from other candidates and show that you’re a great fit for the team.
