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- Tasks: Lead the Public Area team to maintain luxury cleanliness and presentation across the hotel.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a passionate team and create exceptional guest experiences in a luxury environment.
- Qualifications: 2 years in housekeeping, supervisory experience, and a passion for luxury hospitality.
- Other info: Dynamic role with opportunities for growth and collaboration with extraordinary colleagues.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose: To ensure all public spaces throughout Fairmont Cheshire The Mere are presented with the elegance, refinement, and immaculate attention to detail expected of a world‑class luxury hotel. The Public Area Supervisor leads the Public Area team in maintaining pristine cleanliness, flawless presentation, and a serene atmosphere across lobbies, lounges, corridors, spa areas, and all guest‑facing spaces. Through strong leadership, precision, and a commitment to Fairmont’s service philosophy, this role enhances the guest experience from the moment they enter the hotel.
Responsibilities:
- Supervise the Public Area team, ensuring all guest‑facing spaces meet Fairmont’s luxury cleanliness and presentation standards.
- Conduct detailed inspections of lobbies, corridors, restrooms, spa areas, and public lounges to guarantee flawless appearance.
- Support the Housekeeping Manager in coordinating daily schedules, priorities, and service expectations.
- Lead by example, maintaining a polished, professional presence throughout the hotel.
- Ensure timely completion of cleaning assignments, managing productivity and service flow.
- Provide coaching, guidance, and on‑the‑job training to Public Area Attendants.
- Respond promptly to guest requests, ensuring warm, anticipatory, and personalised service.
- Collaborate with Front Office, Guest Relations, Engineering, and Spa teams to support seamless operations.
- Monitor stock levels, equipment, and cleaning supplies, ensuring efficient usage and replenishment.
- Support service recovery, addressing guest concerns with discretion and professionalism.
- Maintain accurate records of cleaning schedules, maintenance issues, and inspection reports.
- Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times.
- Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines.
- Participate in daily briefings, sharing updates on occupancy, events, and operational priorities.
- Assist with onboarding and training of new Public Area team members.
- Promote a positive, collaborative, and guest‑focused team culture.
- Ensure lost‑and‑found procedures are followed accurately and securely.
- Support additional tasks as required by the Housekeeping leadership team.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- 2 years’ experience in housekeeping or public area cleaning, ideally within a luxury hotel environment.
- Previous supervisory or team‑leading experience strongly preferred.
- Strong communication and interpersonal skills with a polished, professional presence.
- Exceptional attention to detail and commitment to maintaining luxury standards.
- Knowledge of cleaning procedures, hygiene standards, and public area presentation.
- Understanding of UK health & safety regulations, including COSHH.
- Strong organisational and time‑management skills.
- Ability to lead, motivate, and support a diverse team.
- Basic IT skills for housekeeping systems and reporting.
- A passion for luxury hospitality and creating exceptional guest experiences.
Benefits & Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount, Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Public Area Supervisor in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Supervisor in Knutsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fairmont Cheshire, The Mere's social media and website. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their extraordinary crew.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Public Area Supervisor, especially your attention to detail and leadership skills. Confidence is key!
✨Tip Number 3
Dress to impress! Since this is a luxury hotel, make sure you look polished and professional for your interview. First impressions matter, and showing that you understand the importance of presentation will set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Public Area Supervisor in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through! Share experiences that highlight your commitment to exceptional guest service and attention to detail. We want to see how you can contribute to creating unforgettable moments at Fairmont Cheshire, The Mere.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Public Area Supervisor role. Highlight relevant experience in housekeeping or public area cleaning, especially in a luxury hotel setting. We appreciate when applicants take the time to align their skills with our expectations!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for strong communication skills, so show us you can express yourself effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing team culture right there!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Luxury Standards
Familiarise yourself with Fairmont's luxury standards and service philosophy. Understand what sets them apart in the hospitality industry, and be ready to discuss how you can uphold these standards in your role as a Public Area Supervisor.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and support team members, as well as how you handle challenges. This will demonstrate your readiness to supervise the Public Area team effectively.
✨Attention to Detail is Key
Be prepared to discuss specific instances where your attention to detail made a difference in your previous roles. Whether it’s about cleanliness or presentation, showing that you understand the importance of these aspects in a luxury setting will impress the interviewers.
✨Engage with the Guest Experience
Think about how you can enhance the guest experience through your role. Be ready to share ideas on how to create a serene atmosphere and respond to guest requests. This shows that you’re not just focused on tasks but also on delivering exceptional service.
