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- Tasks: Ensure a pristine poolside experience and provide exceptional service to guests.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a dynamic team and create unforgettable moments for guests in a stunning environment.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
- Other info: Flexible hours and a unique team culture await you!
The predicted salary is between 20000 - 30000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
To support the delivery of an exceptional, luxury spa and wellness experience by maintaining immaculate facilities, anticipating guest needs and ensuring every area of the spa reflects the high standards of Fairmont. The Spa Attendant plays a vital role in creating a calm, welcoming and beautifully presented environment that enhances each guest’s wellbeing journey.
Job Description
- To deliver consistently high levels of personalised service, enhancing the experience of every guest
- To follow Fairmont Spa standards of operation to ensure flawless consistency across all guest interactions
- To welcome guests with warmth, professionalism, and genuine hospitality, maintaining appropriate boundaries to uphold luxury service etiquette
- To maintain a constant and attentive poolside presence with radio communication at all times, ensuring smooth coordination throughout the day
- To ensure the poolside area remains immaculate, well-organised, and fully compliant with all Health & Safety head‑count and monitoring procedures
- To uphold exceptional cleanliness and support preventative maintenance across all poolside and wet‑area facilities
- To maintain the Health Club & Spa to the highest standards of hygiene, presentation, and brand excellence in line with Fairmont policies
- To report maintenance issues promptly and accurately through the correct channels
- To complete all daily, weekly, and monthly checklists in accordance with Standard Operating Procedures
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Previous experience in a luxury spa, leisure club, wellness facility, or guest‑facing hospitality role (6–12 months preferred)
- Strong understanding of poolside safety, guest wellbeing, and premium service expectations
- Warm, polished communication skills with the ability to engage confidently with guests
- Ability to follow health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
- Confidence using radios and basic operational systems
- High attention to detail with a commitment to maintaining pristine presentation standards
- Ability to remain calm, composed, and guest‑focused during busy periods
- Flexibility to work early mornings, evenings, weekends, and peak seasonal periods in line with luxury spa operations
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Pool Attendant in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pool Attendant in Knutsford
✨Tip Number 1
Get to know the Fairmont brand! Familiarise yourself with their values and what makes them stand out in luxury hospitality. This will help you connect with the team and show that you're genuinely interested in being part of their extraordinary culture.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with guests, it’s crucial to come across as warm and professional. Try role-playing with a friend or family member to boost your confidence before the interview.
✨Tip Number 3
Show off your attention to detail! During your interview, share examples of how you've maintained high standards in previous roles. Whether it's cleanliness or guest interactions, demonstrating this quality can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Fairmont Cheshire team. Don’t miss out on this opportunity!
We think you need these skills to ace Pool Attendant in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury service shine through! We want to see how you can contribute to creating unforgettable moments for our guests at Fairmont Cheshire, The Mere.
Highlight Relevant Experience: Make sure to mention any previous roles in luxury spas or guest-facing hospitality. We’re looking for candidates who understand the importance of poolside safety and premium service expectations, so don’t hold back!
Be Professional Yet Warm: Your written application should reflect the polished communication skills we value. Use a friendly tone while maintaining professionalism, as this is key to engaging with our guests and team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our extraordinary team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Spa Standards
Familiarise yourself with Fairmont's spa standards and operations. Understanding their commitment to luxury service will help you demonstrate how you can contribute to maintaining those high expectations during your interview.
✨Showcase Your Communication Skills
Since the role requires warm and polished communication, practice engaging confidently in conversations. Think of examples from your past experiences where you provided exceptional guest service or resolved issues effectively.
✨Highlight Your Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference in a previous role. Whether it was maintaining cleanliness or ensuring safety protocols, showcasing this skill is crucial for a Pool Attendant.
✨Demonstrate Flexibility and Team Spirit
Be ready to talk about your ability to adapt to different tasks and work as part of a team. Share examples of how you've successfully collaborated with colleagues in busy environments, as this aligns with the flexible nature of the role.
