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- Tasks: Deliver exceptional service and guide guests through our food and beverage offerings.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences in 5-star hospitality.
- Qualifications: 1-2 years experience in luxury hospitality and a passion for exceptional service.
- Other info: Work in a fast-paced environment with extraordinary colleagues.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
To deliver warm, polished and memorable service by confidently guiding guests through our food and beverage offering, maintaining impeccable presentation, and upholding the high standards and signature style expected at Orangery.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details in a welcoming and friendly manner.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offering, promotions, preparation, general Gordan Ramsay Restaurant knowledge.
- Following all health & safety policies when handling food and beverage.
- Carrying out administrative duties, including printing menus and managing stationary requisitions.
Qualifications
- 1-2 years serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems ’in the moment’.
- Ability to always remain calm and courteous.
- Ability to work well under pressure in a fast paced and changing environment.
- Able to work collaboratively as part of a team.
- Willing to work in rotating shifts including weekends and public holidays.
- Excellent knowledge of spoken and written English.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Host - Orangery in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Orangery in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the atmosphere, the dining options, and the overall vibe. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your service skills! Since this role is all about delivering exceptional hospitality, think of scenarios where you can demonstrate your ability to upsell or handle guest queries. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Show your passion for 5-star service! During your chat, share specific examples of how you've gone above and beyond for guests in the past. This will highlight your commitment to creating memorable experiences, which is key for a host at Orangery.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're serious about joining our team and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Host - Orangery in Knutsford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for 5-star hospitality shine through. We want to see that you understand what it takes to deliver exceptional service and how you can contribute to our team at Orangery.
Be Personable: Remember, we’re looking for someone who can build rapport with guests. Use a friendly tone in your application and share any experiences where you’ve gone the extra mile to make someone’s day better.
Highlight Relevant Experience: Make sure to mention any previous serving or hosting experience, especially in luxury environments. We love to see how your background aligns with our high standards and signature style.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our extraordinary team at Fairmont Cheshire, The Mere.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Venue Inside Out
Before your interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with their dining options, spa services, and overall atmosphere. This will not only show your genuine interest but also help you answer questions about how you can contribute to their exceptional service.
✨Showcase Your Hospitality Skills
Prepare examples from your previous experience that highlight your ability to deliver 5-star service. Think of specific situations where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your passion for hospitality and your understanding of what it takes to create memorable experiences.
✨Practice Upselling Techniques
Since upselling is a key part of the role, come up with a few creative ideas on how you would encourage guests to try special menu items or promotions. Practising these techniques will help you feel more confident during the interview and show that you’re proactive about boosting revenue.
✨Emphasise Teamwork and Adaptability
The role requires working collaboratively in a fast-paced environment. Be ready to discuss how you’ve successfully worked as part of a team in the past and how you handle pressure. Share stories that illustrate your quick thinking and resourcefulness, as these traits are essential for success at Orangery.
