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- Tasks: Deliver exceptional service and guide guests through our food and beverage offerings.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a team dedicated to creating unforgettable moments in 5-star hospitality.
- Qualifications: 1-2 years experience in luxury hospitality and a passion for exceptional service.
- Other info: Work with extraordinary people in a dynamic and supportive environment.
The predicted salary is between 20000 - 30000 £ per year.
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Location
On‑site in Knutsford, Cheshire, North‑West England (not remote)
Your Purpose Will Be To
- Deliver warm, polished and memorable service by confidently guiding guests through our food and beverage offering, maintaining impeccable presentation, and upholding the high standards and signature style expected at The Club Lounge.
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details in a welcoming and friendly manner.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offering, promotions, preparation, general Gordan Ramsay Restaurant knowledge.
- Following all health & safety policies when handling food and beverage.
- Carrying out administrative duties, including printing menus and managing stationary requisitions.
Qualifications
- 1-2 years serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5‑star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems ’in the moment’.
- Ability to always remain calm and courteous.
- Ability to work well under pressure in a fast paced and changing environment.
- Able to work collaboratively as part of a team.
- Willing to work in rotating shifts including weekends and public holidays.
- Excellent knowledge of spoken and written English.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on‑site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Host - Club Lounge in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Club Lounge in Knutsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understand their values and what makes them stand out in luxury hospitality. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your service skills! Since the role is all about delivering exceptional service, think of scenarios where you can demonstrate your ability to upsell or handle guest queries. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury environment. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and understand the standards expected at The Club Lounge.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your personality and passion for hospitality right from the start.
We think you need these skills to ace Host - Club Lounge in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for 5-star hospitality shine through! Share specific experiences that highlight your understanding of exceptional service and how you’ve gone the extra mile for guests in the past.
Be Personable and Engaging: Remember, we’re looking for someone who can build rapport with guests. Use a friendly tone in your application and include anecdotes that showcase your ability to connect with people and create memorable experiences.
Highlight Relevant Experience: Make sure to detail your previous serving or hosting roles, especially in luxury environments. We want to see how your background aligns with our high standards and what unique skills you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Venue Inside Out
Before your interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with their services, dining options, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Hospitality Skills
Prepare examples from your previous experience that highlight your ability to deliver exceptional service. Think about times when you went above and beyond for a guest or how you handled a challenging situation. This will demonstrate your passion for 5-star hospitality.
✨Practice Upselling Techniques
Since upselling is a key part of the role, come up with a few creative ideas on how you would promote menu items or specials. Practising these techniques can help you articulate your thoughts clearly during the interview and show that you understand the importance of boosting revenue.
✨Emphasise Teamwork and Adaptability
Be ready to discuss how you work well in a team and adapt to fast-paced environments. Share specific instances where you collaborated with colleagues or adjusted to changing situations, as this aligns perfectly with the collaborative culture at Fairmont Cheshire.
