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- Tasks: Provide exceptional phone communication for guests and staff at a luxury resort.
- Company: Join a prestigious luxury hotel brand in Knutsford.
- Benefits: Enjoy a competitive salary, exclusive discounts, and growth opportunities.
- Why this job: Be part of a unique work culture while enhancing your communication skills.
- Qualifications: Strong verbal communication and multitasking skills required.
- Other info: Ideal for those seeking a dynamic and rewarding hospitality career.
The predicted salary is between 24000 - 36000 £ per year.
A luxury hotel brand in Knutsford is seeking a PBX Operator to provide exceptional telephone communication for guests and staff. The role involves managing incoming calls, responding to inquiries, and maintaining communication logs.
Strong verbal communication, multitasking abilities, and previous experience in a front office or switchboard role are essential.
This position offers a competitive salary, exclusive discounts, and development opportunities within a unique work culture.
Guest Services Agent - Luxury Resort in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent - Luxury Resort in Knutsford
✨Tip Number 1
First things first, let’s nail that phone interview! Practise your verbal communication skills. We recommend role-playing with a friend to get comfortable answering common questions and showcasing your multitasking abilities.
✨Tip Number 2
When you’re at the interview, don’t just sit back and wait for questions. Show us your enthusiasm for the role by asking insightful questions about the hotel’s culture and guest services. It’ll make you stand out!
✨Tip Number 3
Remember to highlight any previous experience in front office or switchboard roles. We love hearing about how you’ve handled busy environments and provided exceptional service to guests.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to be part of our unique work culture.
We think you need these skills to ace Guest Services Agent - Luxury Resort in Knutsford
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about exceptional telephone communication, make sure your written application reflects your strong verbal skills. Use clear and concise language, and don’t shy away from showcasing your ability to multitask in your previous roles.
Tailor Your Experience: We want to see how your past experiences relate to the PBX Operator role. Highlight any front office or switchboard experience you have, and be specific about how those skills will help you excel in this position at our luxury resort.
Be Personable: Remember, we’re looking for someone who can connect with guests and staff alike. Let your personality shine through in your application. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away. Plus, it’s super easy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury hotel brand thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Guest Services Agent, strong verbal communication is key. Practise answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Multitasking Abilities
In this role, you'll need to juggle multiple tasks at once. Prepare examples from your past experiences where you've successfully managed several responsibilities simultaneously. Highlighting these situations will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
