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- Tasks: Lead golf services, train staff, and enhance guest experiences at a luxury resort.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and unique team culture.
- Why this job: Join a passionate team and elevate guest experiences in a stunning environment.
- Qualifications: 1-2 years in golf operations or luxury hospitality, strong communication skills.
- Other info: Opportunities for training, development, and career growth in a vibrant setting.
The predicted salary is between 30000 - 42000 £ per year.
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Your Purpose Will Be:
- To participate in team management of golf services, training and development of staff, P&L Responsibility, driving sales and guest satisfaction/experience belonging to Fairmont Cheshire, The Mere.
- To maintain the standards, safety and quality of service as set out in the brand SOP.
Job Description:
- Support sales plans, promotions and team incentives
- Work with marketing to keep all golf promotions up to date
- Understand departmental budgets and revenue targets
- Report on all golf‑related revenues
- Take a commercial approach to daily operations to help drive income
- Look for ways to improve service and introduce new ideas
- Ensure all Golf Services follow SOPs and brand standards
- Help maintain and improve guest satisfaction scores
- Lead by example in delivering an exceptional guest journey
- Support colleagues and promote a positive team culture
- Train and guide junior team members
- Contribute to team development and succession planning
- Monitor business levels to ensure smooth daily operations
- Work closely with other departments to maximise performance
- Maintain cleanliness in all front and back‑of‑house golf areas
- Attend weekly Resort Operations Meetings when possible
Qualifications:
- 1–2 years of experience in golf operations or guest‑facing leisure services within a luxury resort or premium hospitality setting (preferred)
- Strong communication and customer‑service skills
- Good organisational and leadership abilities
- Basic IT proficiency (PMS, booking systems, Microsoft Office)
- Ability to work outdoors and manage the physical demands of the role
- Knowledge of golf etiquette, products and services (preferred)
- First Aid certification (preferred)
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Golf Services Supervisor in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Services Supervisor in Knutsford
✨Tip Number 1
Get to know the company! Research Fairmont Cheshire, The Mere and its values. When you understand their culture and what they stand for, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to golf services and customer experience. Think about specific examples from your past roles that showcase your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Golf Services Supervisor in Knutsford
Some tips for your application 🫡
Show Your Passion for Golf: When you're writing your application, let your love for golf shine through! Mention any relevant experience you have in golf operations or guest-facing roles, and how that passion can enhance the guest experience at Fairmont Cheshire, The Mere.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your leadership skills and any experience with training staff, as these are key for the Golf Services Supervisor role. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for clarity in your communication skills, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our extraordinary team at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Golf Etiquette
Brush up on your golf knowledge and etiquette before the interview. Being familiar with the game and its culture will show that you're genuinely interested in the role and can connect with guests on a personal level.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or improved service in previous roles. Highlighting your leadership abilities will reassure the interviewers that you can manage staff effectively and maintain high standards.
✨Understand the Business
Familiarise yourself with Fairmont Cheshire, The Mere's brand values and service standards. Knowing their approach to guest satisfaction and how you can contribute to their goals will set you apart from other candidates.
✨Showcase Your Customer Service Skills
Be ready to discuss specific instances where you've gone above and beyond for a guest. This is crucial in a luxury setting, and demonstrating your commitment to exceptional service will resonate well with the interviewers.
