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- Tasks: Help maintain a stunning golf course and provide top-notch service to guests.
- Company: Join the luxurious Fairmont Cheshire, The Mere, known for its exceptional hospitality.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Be part of a unique team and create unforgettable experiences for guests.
- Qualifications: Experience in golf operations or luxury hospitality and strong guest service skills.
- Other info: Flexible role with opportunities for training and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West's distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
- To participate in the preparation, setting up and maintenance of the golf course and areas belonging to Fairmont Cheshire, The Mere.
- To maintain the standards, safety and quality of service as set out in the brand SOP.
Job Description
- Understand, review and continually improve the guest journey through associated golf areas.
- Ensure that the golf shop and associated areas are set up to the standards required for daily business.
- Liaise with the Golf Operations Manager and Duty Manager to have full knowledge and understanding of the business for the day/week.
- Ensure the use of the golf tee time system in accordance with company policy to ensure maximum sales and product awareness.
- Encourage golfers to use the on and off course food and beverage facilities prior to, during, and on completion of the rounds.
- Be fully conversant with all the terms of membership, policies and procedures together with the cost structures and any particular arrangements afforded to some members.
- Seek to attract new members whilst making every effort to maintain existing membership levels.
- Maintain the standards of presentation and cleanliness of the golf shop at all times.
- Ensure all cash received is accounted for and is kept secure at all times.
- Personally adhere to the company standards of dress code and behaviour at all times and as indicated in the policy manuals.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Minimum 1 year of experience in golf operations or luxury guest-facing hospitality.
- Exceptional guest service skills, with the ability to engage confidently and professionally with high-expectation guests.
- Strong understanding of golf etiquette and the luxury guest journey.
- Experience using tee-sheet or booking systems, with high accuracy and attention to detail.
- Impeccable personal presentation, reflecting 5-star brand standards.
- Proactive sales and service mindset, with the confidence to promote memberships, retail items, and F&B offerings.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount, Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Golf Services - Operations Assistant in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Services - Operations Assistant in Knutsford
✨Tip Number 1
Get to know the Fairmont Cheshire, The Mere inside out! Familiarise yourself with their services and values. When you walk in for your interview, show them you’re not just another candidate – you’re genuinely excited about being part of their luxury hospitality team.
✨Tip Number 2
Practice your golf etiquette and knowledge! Since this role is all about golf operations, brush up on your understanding of the game and its culture. This will help you connect with both the team and the guests, showing that you’re a perfect fit for the role.
✨Tip Number 3
Don’t be shy about showcasing your guest service skills! During interviews or networking, share specific examples of how you’ve gone above and beyond for guests in the past. This will highlight your proactive sales mindset and commitment to exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fairmont family. Let’s make sure your passion for hospitality shines through!
We think you need these skills to ace Golf Services - Operations Assistant in Knutsford
Some tips for your application 🫡
Show Your Passion for Golf: When writing your application, let your love for golf shine through! Mention any relevant experience you have in golf operations or how you've engaged with guests in a luxury setting. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the golf community.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your guest service skills and any experience with tee-sheet systems. We appreciate when candidates take the time to align their skills with what we’re looking for at Fairmont Cheshire, The Mere.
Be Professional Yet Approachable: Your written application should reflect the 5-star standards we uphold. Use a friendly tone, but keep it professional. Remember, we’re looking for someone who can engage confidently with high-expectation guests, so let your personality come through while maintaining that polished touch.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and keen to join our extraordinary team at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Golf Etiquette
Make sure you brush up on your golf etiquette before the interview. Understanding the basics of the game and its culture will show that you're genuinely interested in the role and can engage with guests confidently.
✨Familiarise Yourself with the Resort
Take some time to research Fairmont Cheshire, The Mere. Knowing about their services, values, and what makes them stand out will help you tailor your answers and demonstrate your enthusiasm for being part of their team.
✨Prepare for Guest Interaction Scenarios
Think about how you would handle various guest scenarios, especially with high-expectation clients. Practising responses to potential questions about guest service will help you feel more prepared and confident during the interview.
✨Dress to Impress
Since this is a luxury hospitality role, make sure your attire reflects the 5-star standards expected at Fairmont. Dressing smartly not only shows respect for the company but also sets a positive tone for the interview.
