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- Tasks: Curate exceptional guest experiences and provide personalised recommendations.
- Company: Fairmont Cheshire, The Mere - a luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Why this job: Join a team dedicated to creating unforgettable moments in luxury hospitality.
- Qualifications: 2+ years in Concierge or Guest Relations with strong communication skills.
- Other info: Work with extraordinary people in a unique culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Role Purpose
Your Purpose Will Be To curate exceptional, personalised, and intuitive guest experiences that reflect the elegance and heritage of Fairmont Hotels & Resorts. The Concierge serves as a trusted expert and ambassador of the hotel, providing thoughtful recommendations, seamless arrangements, and anticipatory service that transforms each stay into a memorable Fairmont moment. Through deep local knowledge, impeccable communication, and unwavering attention to detail, this role elevates the guest journey from the moment of enquiry to the final farewell.
Job Description
- Deliver a warm, polished, and personalised welcome, embodying Fairmont’s luxury service philosophy
- Provide expert recommendations on dining, activities, transportation, and local attractions tailored to guest preferences
- Coordinate reservations, transportation, and bespoke experiences with precision and efficiency
- Maintain a strong, elegant presence in the lobby, anticipating guest needs and offering proactive assistance
- Support VIP and special‑attention guests, ensuring bespoke touches and seamless arrangements
- Handle guest enquiries and requests with professionalism, discretion, and a solutions‑focused approach
- Collaborate closely with Front Office, Guest Relations, Spa, F&B, and Housekeeping to ensure a cohesive guest experience
- Maintain detailed guest profiles and preferences to support personalised service
- Manage luggage services, deliveries, and guest amenities with accuracy and care
- Coordinate courier services, transportation bookings, and external service providers
- Ensure all guest interactions reflect Fairmont’s tone, values, and luxury positioning
- Stay informed on local events, cultural highlights, and regional experiences to enhance guest recommendations
- Support the management of lobby flow during peak arrival and departure periods
- Handle guest concerns or service recovery with confidence and refined communication
- Maintain accurate records of guest requests, bookings, and follow‑up actions
- Participate in daily briefings to share VIP updates, operational priorities, and guest insights
- Uphold all health, safety, and security procedures in line with UK legislation and Fairmont standards
- Represent the hotel with grace, confidence, and a guest‑first mindset at all times
Qualifications
- Minimum 2 years of experience in Concierge, Guest Relations, or Front Office roles, ideally within luxury hospitality
- Strong communication and interpersonal skills with a polished, professional presence
- Extensive local knowledge of Cheshire, Manchester, and surrounding areas
- Familiarity with hotel systems such as Opera PMS desirable
- Excellent organisational skills and meticulous attention to detail
- Strong problem‑solving and service‑recovery abilities
- Ability to manage multiple requests simultaneously while maintaining composure
- Understanding of UK hospitality standards, including health & safety and GDPR
- Additional languages advantageous for an international clientele
- A passion for luxury service and creating memorable guest experiences
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Concierge in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Knutsford
✨Tip Number 1
Get to know the local area like the back of your hand! As a Concierge, having deep local knowledge is key. Spend some time exploring Cheshire and Manchester, and make a list of your favourite spots to recommend to guests.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being polished and professional is essential. Try role-playing with friends or family to get comfortable with different guest scenarios.
✨Tip Number 3
Stay organised! Use tools like calendars or apps to keep track of guest preferences and requests. This will help you manage multiple tasks smoothly and ensure no detail is overlooked.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show your enthusiasm for joining the Fairmont team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Concierge in Knutsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Concierge role. Highlight your experience in luxury hospitality and any local knowledge you have about Cheshire. This shows us you’re genuinely interested in the position!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your format is clean and professional. It’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Local Area
As a Concierge, having extensive local knowledge is crucial. Research the best dining spots, activities, and hidden gems in Cheshire and Manchester. This will not only impress your interviewers but also show that you’re ready to provide exceptional recommendations to guests.
✨Polished Communication Skills
Practice your communication skills before the interview. Role-play common scenarios you might encounter as a Concierge, such as handling guest requests or resolving issues. This will help you convey professionalism and confidence during the interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experience that highlight your meticulous attention to detail. Whether it’s managing reservations or personalising guest experiences, demonstrating this skill will align perfectly with Fairmont’s luxury service philosophy.
✨Embody the Guest-First Mindset
During the interview, emphasise your commitment to a guest-first approach. Share stories where you went above and beyond for guests, showcasing your problem-solving abilities and dedication to creating memorable experiences.
