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- Tasks: Ensure guest safety and security through CCTV monitoring and incident response.
- Company: Join Fairmont Cheshire, a luxury resort known for exceptional service and stunning surroundings.
- Benefits: Enjoy exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Why this job: Be part of a dynamic team creating unforgettable experiences in a prestigious environment.
- Qualifications: CCTV Operator qualification and CPR certification required; previous experience is a plus.
- Other info: Flexible role with opportunities for growth and collaboration across departments.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Purpose: The CCTV Operator will look after the security, safety and well-being of all guests and colleagues at Fairmont Cheshire, The Mere making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts.
Job Description:
- Consistently offers professional, engaging and friendly service
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Adhere to all policies as set forth by the Assistant Security Manager
- Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
- Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
- Supervise all contract security personnel and daily operations
- Complete accident and incident forms accurately, in their entirety and in a timely manner
- Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
- Security screens all individuals
- Open secured areas for authorized personnel and log activity
- Check door locks throughout the hotel
- Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
- Respond to medical emergencies and assist as required
- Investigate assault complaints and investigate fully
- Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
- Respond immediately and investigate fire/ emergency alarm activations
- Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
- Actively check for all security and safety hazards and document by way of a security incident report
- Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
- All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager
- Be knowledgeable of the hotel's lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock
- Receive handle all lost & found items, as per standard operating procedure
- Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager
Notes: Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- UK recognised CCTV Operator qualification (required)
- CPR certification (required)
- Previous experience in a similar security or CCTV monitoring role is an advantage
- Strong interpersonal and problem-solving skills
- High level of responsibility, reliability and personal integrity
- Ability to remain calm, focused and courteous while responding to guest needs
- Comfortable working under pressure in a fast-paced environment
- Strong teamwork skills with the ability to collaborate effectively across departments
- First Aid, conflict-management training, or previous military/law-enforcement experience is beneficial
- Secondary education (high school diploma) and/or relevant industry experience preferred
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
CCTV Operator in Knutsford employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator in Knutsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fairmont Cheshire, The Mere's social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a CCTV Operator.
✨Tip Number 3
Dress the part! Since you're aiming for a role in luxury hospitality, make sure you look sharp and professional. First impressions matter, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the CCTV Operator position!
We think you need these skills to ace CCTV Operator in Knutsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the CCTV Operator role. Whether it’s previous security work or customer service, we want to know how your background makes you a great fit for our team at Fairmont Cheshire, The Mere.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure that all required information is included. A polished application shows us you’re serious about the position.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your CCTV Basics
Before the interview, brush up on your knowledge of CCTV systems and their operation. Be prepared to discuss your previous experience with monitoring and reporting, as well as any relevant qualifications you hold. This will show that you're not just familiar with the technology but also understand its importance in maintaining security.
✨Demonstrate Your Interpersonal Skills
As a CCTV Operator, you'll need to interact with guests and colleagues regularly. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent service. Highlighting these skills during the interview will demonstrate your ability to remain calm and courteous under pressure.
✨Familiarise Yourself with the Venue
Take some time to research Fairmont Cheshire, The Mere. Understanding the hotel's layout, services, and values will help you tailor your responses to align with their expectations. Mentioning specific aspects of the hotel during your interview can show your genuine interest in the role and the establishment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various security scenarios, such as dealing with suspicious individuals or responding to emergencies. Practising your responses to these types of questions can help you articulate your thought process clearly and demonstrate your problem-solving abilities effectively.
