At a Glance
- Tasks: Manage the Club Lounge, ensuring top-notch service and guest satisfaction.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Other info: Be part of a unique culture with excellent career growth opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences in luxury hospitality.
- Qualifications: Experience in an Assistant Manager role, preferably in luxury settings.
The predicted salary is between 30000 - 40000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your Purpose Will Be
The Assistant Club Lounge Manager is responsible for the day-to-day management of the Club Lounge, in the absence of the Club Lounge Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.
Job Description
- To be a visual presence in the Club Lounge, in the absence of the Club Lounge Manager.
- To run the shift and allocate daily roles to team members in the absence of the Manager.
- Represent the Club Lounge in any meeting, in the absence of the Manager.
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards.
- To maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform the Club Lounge Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all colleagues on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To hold pre-shift meetings before every shift in the absence of the Manager, as per specification.
- To be familiar with the menu, breakfast, evening, wine list & bar menu.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Proven experience in an Assistant Manager role, ideally within a luxury or high-volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Additional certification(s) in Food & Beverage will be an advantage.
- Experienced in all aspects of restaurant and banquet service.
- Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results.
- Excellent reading, writing and oral proficiency in English language.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Assistant Club Lounge Manager in Knutsford employer: Fairmont Hotels & Resorts
Fairmont Cheshire, The Mere is an exceptional employer located in the picturesque Cheshire countryside, offering a unique blend of luxury hospitality and local heritage. With a strong commitment to employee development, competitive benefits including exclusive discounts, and a vibrant team culture, working here means being part of a dedicated group that values excellence and guest satisfaction. Join us to create unforgettable experiences while enjoying a supportive environment that fosters growth and camaraderie.
Contact Details:
Fairmont Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Club Lounge Manager in Knutsford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their extraordinary environment.
✨Tip Number 2
Practice your hospitality skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for guests. Be ready to share these stories during your interview to demonstrate your commitment to customer satisfaction.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the Club Lounge and the team dynamics. This can give you a leg up in understanding what they value in an Assistant Manager and how you can fit into their vision.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining the team and helps us keep track of all applicants. Plus, it’s super easy to do!
We think you need these skills to ace Assistant Club Lounge Manager in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our commitment to exceptional service and creating unforgettable moments for our guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Club Lounge Manager role. Highlight relevant experience in luxury environments and any specific skills that match the job description. We appreciate attention to detail!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Venue
Before the interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with its services, dining options, and overall atmosphere. This will not only show your genuine interest but also help you tailor your answers to align with their values of exceptional service and attention to detail.
✨Showcase Your Leadership Skills
As an Assistant Club Lounge Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlighting these skills will reassure them that you're ready to step up in the absence of the Club Lounge Manager.
✨Be Guest-Focused
Since the role is all about ensuring guest satisfaction, be prepared to discuss how you prioritise customer needs. Share specific instances where you've gone above and beyond for guests, and how you handle complaints effectively. This will illustrate your commitment to creating unforgettable moments for guests.
✨Understand Operational Excellence
Familiarise yourself with the operational aspects of running a lounge, such as stock management and financial accountability. Be ready to discuss how you would maintain high standards of cleanliness and service during busy shifts. Showing that you understand the behind-the-scenes work will set you apart as a candidate who can contribute to operational profitability.
