Assistant Club Lounge Lead — Luxury Hospitality in Knutsford

Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.

Your Purpose Will Be: The Assistant Club Lounge Manager is responsible for the day-to-day management of the Club Lounge, in the absence of the Club Lounge Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.

Job Description:

• To be a visual presence in the Club Lounge, in the absence of the Club Lounge Manager.
• To run the shift and allocate daily roles to team members in the absence of the Manager.
• Represent the Club Lounge in any meeting, in the absence of the Manager.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards.
• To maintain operational stock levels and order as required.
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Club Lounge Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all colleagues on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre-shift meetings before every shift in the absence of the Manager, as per specification.
• To be familiar with the menu, breakfast, evening, wine list & bar menu.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications:

• Proven experience in an Assistant Manager role, ideally within a luxury or high-volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred.
• Additional certification(s) in Food & Beverage will be an advantage.
• Experienced in all aspects of restaurant and banquet service.
• Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results.
• Excellent reading, writing and oral proficiency in English language.

Additional Information:

What is in it for you?

• Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
• Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
• 20% off food and beverage in on-site restaurants.
• Colleague restaurant.
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities.
• Competitive salary and benefits including pension.
• 28 days of holiday including public holidays.
• 1-5 days service award based on length of service.
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
• And last but not least you will get to work with a team of EXTRAORDINARY people.