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- Tasks: Deliver exceptional 5-star room service and create memorable experiences for guests.
- Company: The Savoy, an iconic luxury hotel with a rich history and award-winning culture.
- Benefits: Competitive salary, exclusive discounts, gym access, and career development opportunities.
- Why this job: Join a prestigious team and make guests feel valued in a fast-paced environment.
- Qualifications: 1-2 years of experience in luxury hospitality and a passion for outstanding service.
- Other info: Flexible shifts and opportunities to learn across various roles.
The predicted salary is between 14 - 21 £ per hour.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and a reputation for outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your Purpose Will Be
You are an ambassador for exceptional service which is the hallmark of The Savoy’s room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You Will Be Accountable For
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your Key Responsibilities & Contribution Will Be
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
- Following all safety and sanitation and COVID policies when handling food and beverage
Qualifications
What you will need to do in this role:
Essential
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
Desirable
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension
- Accrued holidays
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access
- Local discounts for F&B and retail
In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel
✨Tip Number 1
Get to know The Savoy! Research the hotel's history and its commitment to luxury service. When you walk in for your interview, you’ll impress them with your knowledge and passion for their brand.
✨Tip Number 2
Practice your service skills! Think about how you would handle different guest scenarios. Role-playing with a friend can help you feel more confident and ready to showcase your ability to deliver that 5-star experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of The Savoy team. Don’t miss out on this opportunity!
We think you need these skills to ace In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for 5-star service shine through! Share specific experiences that highlight your enthusiasm and understanding of luxury hospitality. We want to see how you can create those memorable moments for our guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the In-Room Dining Server role. Highlight relevant experience in luxury settings and any skills that align with our values at The Savoy. This shows us you’re serious about joining our team!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share stories that reflect your unique approach to service and how you connect with guests. We’re looking for genuine individuals who can bring warmth to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at The Savoy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Stuff
Before the interview, dive deep into The Savoy's history and its commitment to 5-star service. Familiarise yourself with their menu offerings and any unique aspects of their in-room dining experience. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Personality
As an In-Room Dining Server, your warm and personal touch is key. During the interview, let your personality shine through. Practice sharing anecdotes that highlight your ability to connect with guests and create memorable experiences. Remember, they’re looking for someone who can make guests feel valued!
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you had to think on your feet or resolve issues quickly. The Savoy values quick thinking and resourcefulness, so share examples from your past experience that showcase these skills. This will help them see how you handle pressure and maintain composure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the training process. This shows your enthusiasm for the role and helps you gauge if The Savoy is the right fit for you. Plus, it demonstrates your proactive approach to understanding the workplace.