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- Tasks: Deliver exceptional in-room dining service and create memorable guest experiences.
- Company: Join The Savoy, an iconic hotel known for luxury and outstanding hospitality since 1889.
- Benefits: Enjoy competitive pay, exclusive discounts, gym access, and a supportive work environment.
- Why this job: Be part of a legendary team that values innovation, talent development, and five-star service.
- Qualifications: 1-2 years in luxury hospitality, passion for service, and ability to thrive under pressure.
- Other info: Flexible shifts and opportunities for multi-skilling in a dynamic environment.
In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel
Join to apply for the In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel role at Fairmont Hotels & Resorts
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and the screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: In Room Dining Server (0-hour Casual Contract)
Department: F&B
Inspired & supported by: In Room Dining Manager
Salary: £16.91 (including service charge)
Your Purpose Will Be
You are an ambassador for exceptional service which is the hallmark of The Savoy’s room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You Will Be Accountable For
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your Key Responsibilities & Contribution Will Be
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
- Following all safety and sanitation and COVID policies when handling food and beverage
Qualifications
What you will need to do in this role:
Essential
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
- Quick thinking, resourceful and able to solve problems at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
Desirable
- Basic knowledge of a POS System
- Basic knowledge of OpenTable
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension
- Accrued holidays
- Exclusive discounts for Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access
- Local discounts for F&B and retail
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
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In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel
✨Tip Number 1
Familiarise yourself with The Savoy's history and its unique offerings. Understanding the hotel's legacy and what makes it stand out will help you connect with guests and provide a more personalised service.
✨Tip Number 2
Practice your upselling techniques by learning about the menu items and any special promotions. Being able to enthusiastically recommend dishes or drinks can significantly enhance the guest experience and boost revenue.
✨Tip Number 3
Work on your communication skills, especially in reading guests' cues. Being empathetic and understanding their desired level of interaction can make a huge difference in delivering exceptional service.
✨Tip Number 4
Be prepared for a fast-paced environment by honing your ability to stay calm under pressure. Practising scenarios where you need to think quickly can help you manage challenges effectively during busy shifts.
We think you need these skills to ace In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the In-Room Dining Server position. Tailor your application to highlight relevant experience in luxury hospitality.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for 5-star service and your understanding of the hospitality industry. Mention specific experiences that demonstrate your ability to deliver exceptional service and build rapport with guests.
Highlight Relevant Experience: In your CV, emphasise any previous serving or hosting experience, particularly in luxury environments. Use bullet points to clearly outline your achievements and skills that align with the job requirements.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what 5-star service means to you and how you've delivered it in past roles.
✨Demonstrate Your Knowledge of the Menu
Familiarise yourself with the hotel's food and beverage offerings before the interview. Being able to discuss menu items confidently will show that you're proactive and genuinely interested in the role.
✨Emphasise Teamwork Skills
The Savoy values collaboration, so be prepared to discuss your experience working as part of a team. Highlight instances where you contributed to a positive team dynamic or helped resolve conflicts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of examples from your previous experience where you successfully managed difficult situations or provided exceptional service under stress.
