Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate in-room dining service, take guest orders, and ensure timely delivery.
- Company: Join The Savoy, an iconic luxury hotel with a rich history.
- Benefits: Competitive salary, 31 days holiday, exclusive discounts, and wellness perks.
- Why this job: Be part of a five-star team creating unforgettable guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities for growth in luxury hospitality.
The predicted salary is between 24000 - 36000 £ per year.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Your Purpose
As an in room dining coordinator you will be responsible to coordinate all service requirements addressed to the Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. You will communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.
Your Accountabilities
- Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
- Printing daily reports.
- Updating VIP list.
- Assisting the department with any other administration and any other duties as and when requested.
- Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests and following standard procedures.
Your Key Responsibilities & Contribution
- Answering all telephone calls and prioritising these calls.
- Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly.
- Having good knowledge of in room dining menus and ongoing promotions and offering in other F&B outlets.
- Providing recommendations and suggestions to guests upon requests.
- Be knowledgeable of all services, facilities and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Pay attention to guest orders, and know the menu thoroughly.
- Write down all information clearly and highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, and product availability.
- Provide approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by time, call the guest to apologise and re-evaluate the delivery time.
- Ensure correct posting in POS system for communication to the service and kitchen departments, including allergen and dietary requirements.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinating IRD Waiter/Waitress and the butlers.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.
- Have the knowledge and understanding to explain and perform upselling of all items offered by the department, with alternatives or suggestions to guests.
- Ensure proper handover to the next shift and to the IRD manager.
- Report cleanliness and maintenance issues to the immediate supervisor.
- Ensure that the IRD office and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other reasonable duties and responsibilities as assigned.
Qualifications
Essential
- Ability to communicate with the guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Very good telephone etiquette.
- Enthusiastic and positive personality.
- Profound knowledge of customer service.
- Knowledge of food and beverage products.
Desirable
- Hotel Management diploma holder or similar qualification.
- 2 to 3 years’ experience in a similar role in a similar 5* hotel.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and additional service charge.
- Life insurance and pension.
- 31 days of holiday (including public holidays).
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 40% off at Gordon Ramsay restaurants and related venues.
- Free stay for two at The Savoy after successful probation.
- Colleague restaurant, gym, interfaith prayer room and wellness room.
- Laundry services.
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox.
- Employee assistance program.
- Virgin Active and The Gym Group membership discounts.
- Cycle-to-work scheme.
- Season ticket loan for commuting.
- Annual optician reimbursements of £100.
- Local discounts for F&B and retail.
In-Room Dining Coordinator, The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Room Dining Coordinator, The Savoy Hotel
✨Tip Number 1
Get to know The Savoy and its unique vibe! Research the hotel's history, values, and what makes it stand out in luxury hospitality. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an In-Room Dining Coordinator, you'll need to handle guest requests with grace. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining The Savoy team. Don’t miss out on this opportunity!
We think you need these skills to ace In-Room Dining Coordinator, The Savoy Hotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A touch of warmth and friendliness can go a long way.
Tailor Your Application: Make sure to tailor your application specifically for the In-Room Dining Coordinator position. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team at The Savoy!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best written communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at The Savoy!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the in-room dining menu and any ongoing promotions. This will not only show your enthusiasm for the role but also demonstrate your ability to provide recommendations and suggestions to guests.
✨Practice Your Telephone Etiquette
Since you'll be taking guest orders over the phone, practice your telephone etiquette. Speak clearly, maintain a friendly tone, and be ready to handle any queries or complaints professionally. This will help you stand out as someone who can communicate effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you anticipated guest needs or resolved complaints. This will illustrate your understanding of the importance of guest satisfaction in a luxury hotel setting.
✨Demonstrate Teamwork and Flexibility
The role requires coordination with various departments, so be ready to discuss your experience working in a team. Share examples of how you've adapted to different tasks and supported colleagues, showcasing your flexibility and commitment to delivering outstanding service.
