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- Tasks: Support the Housekeeping team by delivering linen and maintaining cleanliness in guest areas.
- Company: Join The Savoy, an iconic luxury hotel known for exceptional service and a great workplace culture.
- Benefits: Enjoy a competitive salary, exclusive discounts, gym access, and accrued holidays.
- Why this job: Be part of a legendary hotel and create memorable experiences for guests every day.
- Qualifications: Previous experience in a high-quality hotel and strong customer service skills are essential.
- Other info: Flexible hours with opportunities for growth in a dynamic and supportive environment.
The predicted salary is between 13 - 16 ÂŁ per hour.
The Savoy is one of the world’s most iconic luxury hotels, opening in 1889 and renowned for exceptional service excellence. In 2025, we were recognised as a Sunday Times Best Places to Work, received multiple HR in Hospitality Awards and the Institute of Hospitality Awards (Talent Development Team of the Year).
Your purpose will be: To assist the Housekeeping department in operating smoothly and efficiently by ensuring timely delivery and collection of linen and supplies, maintaining cleanliness and order in guest and service areas, and supporting the team in creating exceptional guest experiences.
Accountable For:- Distributing linen and housekeeping supplies to guest floors and pantries.
- Restocking maid service stations; removing soiled linen, rubbish, and empty water bottles.
- Assisting with the upkeep and cleanliness of corridors, service areas, and back‑of‑house zones, including high dusting and cleaning ceiling lamps.
- Restocking minibar cabinets in corridors and pantries.
- Transporting water bottles between storage and pantries, returning empties to storage.
- Supporting stock control through regular inventory checks of linen, goods, and equipment.
- Handling all items with care and respect.
- Responding promptly to guest and colleague requests, including placing/removing extra beds, baby cots, or arranging twin bedding.
- Receiving and managing deliveries of housekeeping items such as toilet paper, tissue boxes, and other supplies.
- Assisting Room Attendants with room preparation and cleaning as needed.
- Acting in accordance with fire, health & safety regulations.
- Adhering to all Savoy policies and procedures.
- Being an active member of the Savoy team in our mission of “Turning Moments into Memories” for our guests.
- Previous experience in a similar role within a high‑quality or five‑star hotel.
- Ability to work in a fast‑paced environment while maintaining high standards.
- Excellent customer service and strong communication skills.
- Highly organised, ability to work independently and use initiative.
- Physically fit for the demands of the role.
- Enthusiastic, positive, and well-groomed with a professional presence.
- Flexibility to work full‑time, including weekends on a rotational basis.
- Competitive salary, pension.
- Accrued holidays.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room and wellness room.
- Laundry services for all colleagues.
- Gym access.
- Local discounts for F&B and retail.
Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel
✨Tip Number 1
Get to know the Savoy! Research the hotel’s history and values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their iconic team.
✨Tip Number 2
Dress to impress! The Savoy is all about luxury and professionalism, so make sure you look sharp. A well-groomed appearance can set the tone for a great first impression.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you’ve gone above and beyond for guests in previous roles. This will highlight your commitment to creating exceptional experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Mention any previous experience in high-quality hotels and how it has shaped your desire to create exceptional guest experiences.
Be Specific About Your Skills: Highlight the skills that make you a great fit for the Housekeeping Floor Porter role. Talk about your organisational abilities, customer service experience, and how you handle fast-paced environments with ease.
Tailor Your Application: Make sure to customise your application for The Savoy. Use keywords from the job description and show that you understand what it means to be part of a team dedicated to 'Turning Moments into Memories' for guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed, and you can easily keep track of your application status!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know the Savoy's Legacy
Before your interview, take some time to research The Savoy Hotel's history and its reputation for exceptional service. Understanding what makes this iconic hotel stand out will help you align your answers with their values and show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housekeeping Floor Porter, you'll be interacting with guests and colleagues regularly. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your ability to contribute to creating exceptional guest experiences.
✨Demonstrate Your Organisational Skills
The role requires a high level of organisation and the ability to work independently. Think of specific instances where you've successfully managed multiple tasks or maintained order in a busy environment. Highlighting these skills will reassure the interviewers that you're capable of handling the demands of the job.
✨Emphasise Your Team Spirit
The Savoy values teamwork, so be ready to discuss how you collaborate with others. Share stories that illustrate your ability to support colleagues and contribute positively to a team environment. This will show that you're not just focused on individual tasks but are also committed to the overall success of the team.
