At a Glance
- Tasks: Lead the Host team to create unforgettable guest experiences in a luxury setting.
- Company: Sofitel London St James, where luxury meets playful indulgence.
- Benefits: Competitive pay, free stays, discounts, and wellness support.
- Other info: Enjoy exceptional training and development opportunities in a supportive environment.
- Why this job: Join a dynamic team and make every guest's stay magical.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
Job Description
SCOPE OF POSITION
The Head Host is responsible for leading the Host and Hostesses team to deliver a seamless, professional, and personalised guest experience from arrival to departure.
This role oversees reservations, guest relations, front-of-house organisation, VIP management, and hostess operations while maintaining the highest standards of luxury hospitality in line with Wild Honey St James and Sofitel standards.
The position is also responsible for overseeing voucher redemption, cashiering procedures, PM account management, and related SOP compliance, ensuring operational efficiency, financial accuracy, and exceptional guest service at all times.
Responsibilities
- Lead and supervise the Host Team, ensuring exceptional service, grooming, presentation, and professionalism at all times.
- Manage all restaurant reservations across multiple platforms, ensuring accuracy, effective table management, and optimal guest flow.
- Maintain detailed guest profiles, preferences, and VIP records to deliver personalised and memorable experiences.
- Lead daily briefings, communicating bookings, VIPs, operational priorities, and service updates clearly to the team.
- Collaborate closely with Restaurant Management, Floor Teams, Kitchen, and Reservations to ensure smooth and efficient service delivery.
- Monitor guest satisfaction, handling feedback and complaints professionally and implementing improvements where required.
- Ensure all reservation enquiries and guest communications are responded to promptly, professionally, and in accordance with luxury hospitality and brand standards.
- Oversee the F&B Reservations function in the absence of the Executive Reservations Manager, ensuring continuity of service and taking responsibility for reservation operations.
- Record reservation information accurately, ensuring guest preferences, dietary requirements, special occasions, and VIP details are captured and communicated effectively.
- Support revenue generation through strategic reservation management, upselling opportunities, private dining enquiries, and minimising cancellations and no-shows.
- Maintain a welcoming, elegant, and organised restaurant environment, ensuring luxury hospitality standards are consistently met.
- Provide coaching, guidance, and support to Hosts, promoting service excellence and continuous development.
Qualifications
Previous experience in a Host, Reception, or Restaurant Supervisor role , ideally within a luxury hotel or fine dining environment.
Strong knowledge of reservation and table management systems , with the ability to manage guest flow and maximise restaurant capacity.
Experience in cashiering, payment processing, voucher redemption, and financial reconciliation procedures.
Excellent leadership and people management skills , with experience training, coaching, and developing team members.
Outstanding communication and guest service skills , with the ability to handle VIP guests, resolve complaints professionally, and build positive guest relationships.
Additional Information
Discover a world of unparalleled perks tailored just for you
- Competitive compensation package, including departmental incentives andannual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities.
We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best.
Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team.
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Head Host employer: Fairmont Hotels & Resorts
The Savoy offers an exceptional work environment for a Junior Sous Chef, where culinary creativity meets luxury hospitality in the heart of London. With a strong emphasis on employee development, you will have access to training opportunities and a supportive team culture that values collaboration and excellence. Enjoy competitive benefits and the unique experience of working in one of the world's most prestigious hotels, where your contributions directly enhance the dining experience for colleagues and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fairmont Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fairmont Hotels & Resorts
Don't be shy about reaching out to Fairmont Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fairmont Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
