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- Tasks: Lead the front-of-house guest experience and manage a dedicated Concierge team.
- Company: Luxury hotel chain in Cheshire known for exceptional service.
- Benefits: Exclusive discounts, competitive benefits, and a chance to work in luxury hospitality.
- Why this job: Join an extraordinary team and elevate the guest experience to new heights.
- Qualifications: 3+ years of Concierge management experience; diploma in hospitality preferred.
- Other info: Opportunity to shape luxury service standards in a prestigious environment.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hotel chain in Cheshire is seeking a Head Concierge to lead the front-of-house guest experience. The ideal candidate will ensure the highest standards of luxury service and oversee the Concierge team, including recruitment and training.
Responsibilities include:
- Managing guest services
- Coordinating VIP arrivals
- Maintaining service excellence
A minimum of 3 years of Concierge management experience is required, along with a preference for a diploma in hospitality or spa management. Join an extraordinary team and enjoy various exclusive discounts and competitive benefits.
Head Concierge - Luxury Guest Experience Lead employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge - Luxury Guest Experience Lead
✨Tip Number 1
Network like a pro! Connect with people in the luxury hospitality scene, attend industry events, and don’t be shy to reach out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your personality! When you get that interview, let your passion for luxury service shine through. We want to see how you can elevate the guest experience and lead a team with flair.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve handled VIP guests or resolved issues. We love hearing about real-life experiences that demonstrate your skills and leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make a difference in the luxury guest experience.
We think you need these skills to ace Head Concierge - Luxury Guest Experience Lead
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your previous experience in concierge management. We want to see how you've led teams and delivered exceptional guest experiences, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your application for the Head Concierge role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Personable: Remember, this is all about luxury guest experience! Let your personality shine through in your written application. We love candidates who can convey warmth and professionalism in their communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our extraordinary team!
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Know Your Luxury Service Standards
Before the interview, brush up on the highest standards of luxury service. Understand what sets a luxury hotel apart and be ready to discuss how you can uphold and enhance these standards in your role as Head Concierge.
✨Showcase Your Leadership Skills
As a candidate for a management position, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, managed conflicts, or improved service delivery in previous roles. This will show that you're ready to oversee the Concierge team effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and guest service approach. Think about past experiences where you handled VIP arrivals or resolved guest complaints, and be ready to share these stories with confidence.
✨Highlight Your Training Experience
Since recruitment and training are key responsibilities, be prepared to discuss your experience in these areas. Share specific strategies you've used to train staff and ensure they deliver exceptional service, demonstrating your commitment to maintaining excellence.
